Senior Student Services Officer

Student-facing service is central to this Senior Student Services Officer position with University of Ottawa Student Affairs. Handle requests across academic pathways.

Working from the Main Campus, this position serves as a first point of contact for students seeking academic and administrative support. You will receive requests, determine eligibility, approve certain course selections, and complete required follow-ups. Your work spans program modifications, registration, student mobility, academic performance, retention, and graduation, while collaborating with faculties and associations including COOP and Immersion.

Key Responsibilities:

• Receive and acknowledge student requests across academic services
• Determine eligibility for program, registration, and mobility requests
• Approve eligible course selections and finalize required steps
• Identify students experiencing or approaching academic difficulties
• Coordinate with colleagues, faculties, and student associations

Requirements:

• Ability to analyze student requests and determine eligibility
• Ability to provide responsive client service and follow-up
• Knowledge of academic and administrative timelines
• Ability to analyze academic performance and related data
• Ability to collaborate with university services and associations

Bring student service, eligibility assessment, academic analysis, and coordination skills to support University of Ottawa students.