Bilingual Technical Risk Services Coordinator

Echelon Insurance provides Personal and Commercial Specialty Insurance solutions to protect Canadian families and businesses across Canada, through our trusted network of Broker partners. Echelon is a member of the CAA Club Group of Companies, and is an equal opportunity employer who offers a professional environment that champions collaboration, trust, and growth to drive success. We cultivate a great working dynamic to help us deliver what is best for our associates, Brokers, and Customers.

Who We Are

Are you ready to join an award‑winning, purpose‑driven culture? Welcome to the CAA Club Group of Companies (CCG), where purpose leads to passion! At CCG, we are committed to delivering an exceptional Associate experience.

We Offer

• Work‑life harmony with access to an award‑winning holistic wellness program,
• Continuous learning through our robust corporate curriculum and education reimbursement program,
• Incredible rewards, travel incentives, and product and service discounts,
• Pay‑for‑performance and best‑in‑class recognition programs, and
• Competitive benefits that include a defined contribution plan, personal spending account, and so much more.

Position Details

Reporting to the Director, Technical Risk Services, the Technical Risk Services (TRS) Coordinator will support TRS leadership and team members with coordination, operational and administrative tasks.

• Receive, review, and enter Technical Risk Services assessment requests into LC 360 database
• Verify request details for accuracy and completeness
• Follow up with Underwriting teams to obtain missing or clarifying information
• Track assessment statuses and timelines to support service expectations
• Schedule meetings and presentations involving TRS staff, underwriting teams, and other internal stakeholders
• Support Underwriting teams by responding to routine inquiries regarding TRS activities
• Assist with internal tracking, reporting, and workflow management
• Upload, organize, and manage inspection-related files
• Develop an understanding of commercial property and automobile risk exposures
• Participate in training, coaching, and development activities provided by TRS

Please note, salary range is not inclusive of total compensation. The expected salary range for this position will be impacted by factors such as the successful candidate’s skills, experience and working location, as well as the specific position’s business line, scope and level. Candidates with salary expectations outside of the range are encouraged to apply.

Who You Are

• Post‑secondary education with a focus on technical and/or engineering fields (fire protection, mechanical engineering, building construction), or
• Insurance professional seeking to transition to loss control
• Bilingual (english, french)
• Excellent communication skills, both written and verbal
• Ability to work in an environment fostering teamwork

Please note that internal applicants are asked to formally express their interest by applying online no later than 10 business days of the position being posted.

Please note that we may use AI tools to help us through the recruitment process.

Our Commitment

We are an equal opportunity employer and are committed to providing employment accommodation in accordance with all applicable Provincial Human Rights and Accessibility Legislation. CCG will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs.