Lead Telecom Network Operations Manager

About the Role Our client, a significant telecommunications operator, is seeking a highly experienced Lead Telecom Network Operations Manager to oversee their network operations center. This key leadership role, based in Kimberley, Northern Cape, involves managing a team of network operations specialists responsible for the day-to-day monitoring, maintenance, and fault resolution of the company's extensive network infrastructure. You will be instrumental in ensuring the highest levels of network availability, performance, and security across all services. The ideal candidate possesses strong leadership skills, a deep understanding of telecom network operations, and a proven ability to manage complex operational environments. This position offers a hybrid work arrangement, allowing for effective team management and strategic planning with flexibility.Key Responsibilities
Lead and manage the Network Operations Center (NOC) team, providing direction and support.Oversee the real-time monitoring of network performance, availability, and security.Develop and implement operational procedures and best practices for incident management, problem management, and change management.Ensure prompt and effective resolution of network incidents and service disruptions.Manage network capacity planning and proactively identify potential issues.Collaborate with engineering and field operations teams to facilitate network maintenance and upgrades.Drive continuous improvement initiatives within the NOC to enhance efficiency and service quality.Develop and track key performance indicators (KPIs) for network operations.Manage vendor relationships related to network monitoring and management tools.Requirements
Bachelor's degree in Electrical Engineering, Computer Science, Telecommunications, or a related field.Minimum of 8 years of experience in telecommunications network operations, with at least 3 years in a management or team lead role.Proven experience managing a 24/7 network operations center environment.In-depth knowledge of telecommunications network technologies (mobile, fixed-line, data) and protocols.Strong understanding of network monitoring, fault management, and performance analysis tools.Excellent leadership, team management, and communication skills.Strong analytical and problem-solving capabilities.Experience with ITIL best practices is highly desirable.Ability to work effectively within a hybrid remote and office-based team structure.Benefits
Our client offers a competitive remuneration package, comprehensive medical insurance, retirement plan options, significant opportunities for leadership development, and a collaborative work environment in Kimberley, Northern Cape. This hybrid role offers a strategic leadership opportunity with work flexibility.
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