Guest Services Administrator

Job Responsibility:

Massage Addict Moncton is a membership based therapeutic massage clinic. Massage Addict is Canada's largest membership based massage therapy franchise. We provide a customized therapeutic massage experience, in a very relaxing and well maintained professional massage clinic.

POSITION SUMMARY

We are looking for a Full Time Guest Services Administrator with exceptional interpersonal, sales experience, communication and administrative skills, along with a great personality, a can-do attitude and the desire/passion to contribute to company growth.

The ideal candidate must be flexible and open to working flexible schedules that will include evenings and weekends to meet Massage Addict clinic's operation needs.

36-38 HOURS A WEEK. 3-4 Evening Shifts a week and every other weekend.

Evening Shifts (3:00-9:30pm) & Saturday/Sunday (9am-4:30pm)

RESPONSIBILITIES

• Provide outstanding client service; answering telephone calls and booking appointments
• Welcome clients by greeting and orienting them to the Clinic upon arrival
• Maintain a working knowledge of all Massage Addict services
• Provide administrative support to the Clinic; forms and documentation for new and existing clients
• Maintain a safe and clean reception area by complying with clinic operating procedures; cleanliness of the clinic guest-facing areas, including the reception area and treatment rooms
• Promote and sell memberships
• Laundry Duties

REQUIREMENTS & QUALIFICATIONS

• 2+ years of experience within a service oriented environment with a focus on management, sales, customer service, administration and providing a high level of client service/satisfaction
• Superior verbal communication, being bilingual would be an asset.
• Professional, good energy, calm, patient and friendly (sunny disposition) - great people skills
• Excellent organization skills and the ability to work in a fast paced environment
• Advanced in Microsoft Office applications; spreadsheet, word processing and calendar management
• Access to reliable transportation

Job Type: Full-time

Pay: $17.00-$18.00 per hour

Expected hours: 36 - 38 per week

Benefits:

• Dental care
• Extended health care
• Life insurance
• On-site parking
• Vision care

Flexible language requirement:

• French not required

Application question(s):

• Are you available to work evenings and weekends?

Experience:

• Front desk: 1 year (required)
• Retail Sales: 3 years (required)

Work Location: In person

Application deadline: 2024-08-12Expected start date: 2024-08-27