Front Counter Clerk

Job Responsibility: Organizational Unit University of Victoria -> VP Finance and Operations -> Campus Security Services Location University of Victoria - Victoria, BC V8W 2Y2 CA (Primary) Posting Close Date 18 July 2024 Please note that positions will close at 4 p.m. on the closing date. FTE 1.0 Salary Grade $3,962.00 - $4,083.00 Additional Posting Information: N/A Salary posted will be pro-rated based on FTE and achieved as per the collective agreement, if applicable. Classification PB5 Hours of Work Monday - Friday; 8:45 am -16:45 pm Start Date 8/13/2024 End Date 6/27/2025 Employee Group: CUPE 951 - Term # of Hires Needed 1 Category Customer Service About this Opportunity

The University of Victoria is one of Victoria's largest employers and one of Canada's best diversity employers. Together we are more than 5,000 dedicated faculty, librarians and staff supporting the University of Victoria's diverse academic programs, world-class research and commitment to civic engagement.

Job Summary

As a member of the Campus Security team providing security, personal safety, parking, motor pool and emergency planning and reporting to the Front Office Supervisor, the Front Office Clerk is the first point of contact for members of the campus community and the public for enquiries and resolving issues. The Front Counter Clerk is responsible for the delivery of front office services, including parking permit sales, citation resolution, data entry, campus lost and found, motor pool and both bicycle and equipment locker rentals.

The Front Office Clerk works with members of the campus community, and the broader off campus community that attend the office, phone or email regarding any of the services that Campus Security provides. As the primary person responsible for counter service, the Front Office Clerk works both collaboratively and independently within the Campus Security team to deliver all point of sale products. The Front Office Clerk may escalate complex issues to the Front Office Supervisor or Management, as required.

Shifts may be adjusted seasonally based on the operational demands of peak service periods.

Job Requirements

Skills:

• Strong organization skills
• Service focus: effectively assists and serves clients to meet their needs.
• Strong clerical skills, including the ability to learn new systems and procedures.
• Ability to process documentation with accuracy and attention to detail.
• Ability to work independently and foster respect and trust with team members that contributes to a cooperative team spirit.
• Highly service oriented with a willingness to assist in maintaining a student-focused environment.
• Strong written, oral and interpersonal skills that convey appropriate use of grammar, professionalism and language.
• Communications skills that foster effective team communication to ensure sharing of relevant and timely information.
• Ability to work in an environment with constant interruptions.
• Display initiative, good organizational and time management skills, and ability to work with deadlines by prioritizing accordingly.
• Working knowledge of point of sales equipment, standard office equipment and related software (e.g. MS Office)

Specialized Knowledge/Education:

• Knowledge of retail and office financial administration
• Microsoft Word, Excel, Outlook, SharePoint, FMIS, FAST, Banner.

Experience:

• High school diploma or equivalent
• Requires at least one year of related experience in retail sales, services and office administration.
• Experience dealing with personal, confidential and sensitive information.
• Experience working in a post-secondary environment would be considered an asset.

Territory Acknowledgement: We acknowledge and respect the L?k?????n (Songhees and Esquimalt) Peoples on whose territory the university stands, and the L?k?????n and WSÁNE? Peoples whose historical relationships with the land continue to this day.

Equity and Diversity Statement: UVic is committed to upholding the values of equity, diversity, and inclusion in our living, learning and work environments. In pursuit of our values, we seek members who will work respectfully and constructively with differences and across levels of power. We actively encourage applications from members of groups experiencing barriers to equity.

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