Claims Experience Executive Insurance

Shape policyholder loyalty at Sandbox through claims strategy, service design, and measurable experience improvements. Work hybrid when applicable while guiding a growing insurance organization.This Vice President leads the full claims experience and represents the policyholder voice in senior leadership decisions. You will apply customer feedback, experience measurement, claims expertise, and data to reduce friction and guide lasting improvements. Success also requires strong broker relationships, sound reserving, and attention to regulatory expectations across Saskatchewan, Alberta, Manitoba, and British Columbia.Key Responsibilities:
Bring policyholder insight into corporate strategic planningLead Claims Centre of Excellence best practicesBuild relationships with brokers and business partnersUse data to identify friction and guide decisionsFoster an engaged, developed, empowered employee cultureRequirements:
Demonstrated improvement in policyholder or customer experienceExperience applying customer feedback and service designKnowledge of underwriting, products, and distributionStrong understanding of claims systems and dataProven large-scale change leadership abilityBring customer experience practice, claims systems knowledge, and change leadership to Sandbox’s policyholder-focused insurance strategy.
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