Customer Experience Representative

The Customer Experience Rep. is responsible for managing the sales fulfillment process while coordinating with internal departments and external plants to ensure timely and accurate delivery of materials. This role will work towards continuously optimizing the customer experience - resulting in market best customer satisfaction customer interaction tools sales growth and profitability.

Tasks include but are not limited to:

• Ensuring that material is managed in a manner which balances customer satisfaction with fiscal constraints
• Performing strategic analysis of inventory portfolio and procure materials in a timely accurate and cost-effective manner
• Maintaining designated key customer accounts & manage all of the requirements related to order fulfillment
• Entry confirmation and management of sales orders including forecast alignment
• Customer order resolution with Internal Sales: pricing delivery quality quantity etc.
• Customer relationship: regular touch points with customer to discuss planning overview lead times expedites/escalations phase in/phase out
• Offer exceptional customer service with professional prompt timely responses & actions (to both internal and external customers)
• Analyzing backlog reports and initiate proactive communication with vendors to expedite product procurement
• Coordination and resolution of SAP issues
• Maintaining material master and information record data in SAP
• Credit management
• Other duties as assigned

Qualifications :

• Bilingual required (English and French) is preferred by not required. 
• Excellent customer service skills.
• Excellent time management and organizational skills.
• Product knowledge or industry experience preferred.
• SAP experience is an asset.  Strong MS Office experience is required (Excel Outlook etc.).
• 2 years experience in a similar customer service position. Product knowledge or industry experience preferred.
• High school diploma/GED is required.  Bachelors degree/diploma in Business Admin. Supply Chain Management is preferred. 

Additional Information :

Compensation & Perks

• Competitive compensation package
• Retirement Savings Matching Program
• Discounts on Bosch Products
• Partnership with Perkopolis Discounts

Flexibility & Time Off

• 3 weeks of vacation in your first year of employment
• 3 paid sick days

Health & Wellness

• Health Dental & Vision Benefits
• Annual $500 Wellness Spending Account

Growth & Development

• Tuition Reimbursement Program
• Mentorship Program
• Global networking opportunities

By choice we are committed to a diverse workforce and are an equal opportunity employer. Bosch Rexroth welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in the selection process.

Remote Work :

No

Employment Type :

Full-time