Front Office Night Manager

The Sheraton Vancouver Airport Hotel offers an upscale experience for many valued guests, and provides an equally thrilling experience to grow a career! With 32 000 square feet of meeting and convention space and 390 premium guest rooms, our Associates are front and center of the hotel; driving all aspects of the business!

At the Sheraton Vancouver Airport Hotel, we take pride in fostering an environment where learning and development is a lifestyle. Apply today and embark on a rewarding career path!

Reporting to the Front Office Manager, the Night Manager will be responsible for the following:

• Oversee the security and safety of our guests during the overnight shift, conducting nightly rounds of the property
• Responsible for the supervision and operation of the front office during the overnight shift
• Lead, motivate and train associates. Continuously strive for an engaged, enthusiastic, high performing team through recruitment and development, enabling all associates to realize their full potential.
• Responsible for providing timely feedback and performance reviews of Guest Services Agents
• Collaborate and provide support on social media initiatives including online reputation management (TripAdvisor, Yelp, etc.), content creation and social customer service.
• Support and maintain close and effective working relationships cross-functionally with all departments
• Anticipate and exceed guest expectations using Brand Standards, proactively resolve any guest concerns.
• Support and inform the AFOM and other Guest Services Managers on matters pertaining to the operation or development of the Front Office and Hotel in general.
• Assist and support in controlling expenses in the Front Office operation.
• Ensure workplace health and safety is actively practiced in the department
• Be alert on Hotel Security, guest safety and security. Ensure all associates are familiar with fire emergency safety procedures.
• Monitor and respond in a timely manner to past, current and future guest requests on the hotel's social media channels outside of the Social Media Champion's work hours.

Qualifications:

• Ability to work well under pressure while maintaining a high degree of professionalism
• Excellent knowledge of computers, operating systems, Word, Excel, Outlook
• Able to lead by example and motivate team members
• Able to take initiative and be a self-starter
• Strong guest service skills & supervisory skills are essential
• Strong problem solving skills & attention to detail are essential
• Strong administrative, organizational, and time management skills
• Desire to work in a team based environment
• Strong oral and written communication skills required

Job Types: Full-time, Permanent

Pay: $59,000.00-$64,000.00 per year

Benefits:

• Company events
• Dental care
• Disability insurance
• Discounted or free food
• Extended health care
• Life insurance
• On-site gym
• On-site parking
• Paid time off
• RRSP match
• Tuition reimbursement
• Vision care

Flexible Language Requirement:

• French not required

Schedule:

• Monday to Friday
• Night shift
• Weekends as needed

Ability to commute/relocate:

• Richmond, BC V6X 1A3: reliably commute or plan to relocate before starting work (required)

Work Location: In person