Aftermarket & Customer Support Director
APGN Inc.
Why APG-Neuros?
For more than 20 years, APG-Neuros has been a leader in wastewater treatment innovation, delivering advanced turbo blowers and aeration solutions worldwide. From our Canadian roots to our global presence, our success is powered by talented people who are passionate about making a difference. Join us and help shape the future of sustainable infrastructure.
Our headquarters are located in Blainville, Canada , with manufacturing and testing facilities in Plattsburgh, New York, USA .
What We Offer:
Competitive salary and annual reviews
Comprehensive health and dental coverage
RRSP with employer contribution
Telemedicine program
Professional development and career growth opportunities
Free on-site parking
Employee events and social activities
Collaborative and supportive work environment
Aftermarket & Customer Support Director
Reporting directly to the President & CEO, the Aftermarket & Customer Support Director is responsible for leading APG-Neuros ' global aftermarket business, including field service, technical support, spare parts, maintenance programs, service contracts, and customer success initiatives.
This role drives revenue growth from the installed customer base while ensuring exceptional customer satisfaction and equipment reliability. The Aftermarket & Customer Support Director leads a multidisciplinary team of service managers, field service engineers, and technical support personnel across APG-Neuros ' global operations.
Duties/Responsibilities
Develop and execute APG-Neuros ' aftermarket growth strategy.
Increase revenue through service contracts, spare parts, upgrades, and maintenance services.
Build strong customer relationships and ensure high levels of customer satisfaction.
Lead and develop field service, technical support, and aftermarket teams.
Drive continuous improvement of service processes, KPIs, and customer support systems.
Oversee customer fleet data, CRM accuracy, and aftermarket business reporting.
Promote remote service solutions and service innovation initiatives.
Monitor equipment reliability trends and lead corrective actions to improve product performance.
Support commercial teams in identifying aftermarket sales opportunities.
Represent APG-Neuros at customer meetings, industry events, and conferences.
Required Skills/Abilities
Bachelor's degree in Engineering or related technical discipline.
10+ years of experience in industrial equipment, manufacturing, or technical service environments.
Proven leadership experience managing customer support and field service organizations.
Demonstrated success growing aftermarket revenue and service profitability.
Strong business, communication, and relationship-building skills.
Experience with CRM systems, service metrics, and operational management.
Willingness to travel up to 30%.
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