Remote Mental Health Intake Lead

Remote mental health intake leadership requires empathy, organization, and confident English communication. Support patients through evaluations, insurance processes, and coordinated care.

This full-time position centers on patient intake and healthcare coordination for individuals seeking support with depression and other mental health concerns. You will manage inquiries, guide evaluations, verify benefits, coordinate prior authorizations, and maintain accurate records. The role offers a performance-based path toward Team Lead responsibilities.

Key Responsibilities:

• Answer patient calls, emails, and messages professionally
• Guide patients through intake and evaluation processes
• Verify benefits and coordinate prior authorizations
• Schedule appointments and follow up on pending steps
• Maintain accurate CRM and EMR records

Requirements:

• Background in psychology, mental health, or behavioral health
• Experience with patient intake or healthcare coordination
• Knowledge of U.S. commercial insurance processes
• Ability to manage high call volumes and multiple cases
• HIPAA compliance and confidentiality awareness

Bring mental health knowledge, intake expertise, and insurance coordination skills to a remote patient care leadership path.