Body Shop Administrator

Job Responsibility:

Do you have what it takes to join one of Canada's Best Managed Companies?

Mainland Ford is currently seeking a Body Shop Administrator. This is great opportunity for an individual with a customer service background to gain valuable experience. If you someone that is willing to take on new tasks frequently and is willing to grow with our company, this is the role for you.

About the Role

Supported by the Body Shop Team Leader, the Body Shop Administrator assists the Body Shop team in day-to-day activities to ensure smooth flow and organization of incoming calls, all paperwork, documentation, and payments collections.

Schedule : Full time Monday to Friday

Wage: $18/hr -$23/hr (depending on experience)

Benefits:

• Extended Health Care
• Dental
• RRSP
• Employee Assistance Program
• Paid time off, etc.

Primary Duties and Responsibilities:

• Professionally administer all incoming calls, promptly answering the telephone and directing callers to the appropriate employee
• Provide a variety of administrative support on a daily basis in the the Body Shop department
• Accept payment and review invoice with all clients once work is complete and vehicle is to be picked up
• File and retrieve documents and reference materials
• Provide direct support to the Office Manager and Estimators on various daily tasks
• Obtain customer/insurance authorization via written approval/signature on all repair orders and procedures
• Demonstrate behavior's consistent with the company's core values as it pertains to interactions with customers, colleagues, and vendors

Qualifications:

• Must have a minimum of 1 - 2 years of recent experience with ICBC experience /knowledge an asset
• Exceptional attention to detail and high level of accuracy
• Excellent organizational skills, including the ability to prioritize and multi-task
• Must maintain a high level of discretion and confidentiality
• Have a positive attitude with the desire to grow personally and professionally
• The ability to self-manage one's self in a fast paced and deadline-oriented role
• Strong written and oral communication skills
• Must possess an intermediate level aptitude in the following applications - MS Office applications, Outlook

About Us

Recognized as one of the most innovative dealer groups in Canada, Trotman Auto Group also known as “TAG”, is an industry-leading, diversified dealer group representing 13 major OEM brands through 11 dealerships located across British Columbia. We have been awarded the Canadian Automotive Industry Laureate Award for Business Innovation and have also been recognized as one of Canada's Best Managed Companies since 2017 . Having successfully retained our status as a Gold Standard Winner in 2023, the Best Managed program award winners demonstrate leadership in the areas of strategy, culture, innovation, governance and financial performance.

We are in the business of people and we constantly invest in our team's development. We operate our own TAG University and TAG Leadership Academy, with proprietary curriculum and advanced leadership coaching. We are purpose-driven, performance-oriented and principles-led.

Careers with Trotman Auto Group provide:

• In-house training from our exclusive TAG University and TAG Leadership Academy
• Among the best pay in the automotive industry
• Advancement within TAG
• Close-knit team and exciting environment

Are You Our Missing Piece? Apply Now!

Mainland Ford is proudly an equal opportunity employer and welcomes all applications. Please note that only successful candidates will be contacted for an interview.