Bus Operations Support Lead I

$47.2k - $66.6k per year

TD Bank Group

Toronto, ON

# Responsable I, Soutien aux activités commercialesPostuler: Sur place: Toronto, Ontario: Temps plein: Publié hier: Date de fin : 5 octobre 2026 (Il reste 2 jours pour postuler): R\\_1510673**Lieu de travail :**Toronto, Ontario, Canada**Horaire :**37.5**Secteur d’activité :**Gestion des affaires, Stratégie et soutien**Détails de la rémunération :**$47,200 - $66,600 CADLa TD a à cœur d’offrir une rémunération juste et équitable à tous les collègues. Les occasions de croissance et le perfectionnement des compétences sont des caractéristiques essentielles de l’expérience collègue à la TD. Nos politiques et pratiques en matière de rémunération ont été conçues pour permettre aux collègues de progresser dans l’échelle salariale au fil du temps, à mesure qu’ils s’améliorent dans leurs fonctions. Le salaire de base offert peut varier en fonction des compétences et de l’expérience du candidat, de ses connaissances professionnelles, de son emplacement géographique et d’autres besoins particuliers du secteur et de l’entreprise. En tant que candidat, nous vous encourageons à poser des questions sur la rémunération et à avoir une conversation franche avec votre recruteur, qui pourra vous fournir des détails plus précis sur ce poste.**Description du poste :****KEY ACCOUNTABILITIES****CUSTOMER*** Manage activities and all administrative functions for an assigned department, including making sure schedules and deadlines are met* Develop and communicate changes in work standards and/or procedures* Assist management with maintenance of department assets* May recommend changes to policies and procedures to ensure more efficient processing of work and conformance with Company policies and regulatory requirements* Provide assistance / training to junior staff as required* Assist in monitoring the performance of operational units and suggest process improvement initiatives**SHAREHOLDER*** Prioritize and manage own workload to meet SLA requirements for service and productivity* Understand and apply operating policies and procedures* Follow internal and industry regulations and operating practices in completing and recording transactions for either the organization or clients* Escalate non-standard or high-risk activities as necessary* Ensure documentation that is prepared / completed is accurate and properly reflects business intentions and is consistent with relevant rules / regulations* Complete investigations – report / escalate risk issues or process gaps identified* Identify and recommend opportunities to enhance productivity, effectiveness and operational efficiency* Ensure necessary due diligence to support the accuracy of all activities* Be knowledgeable of and comply with Bank Code of Conduct**EMPLOYEE / TEAM*** Participate fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues/ points of interest* Support the team by continuously enhancing knowledge / expertise in own area and participate in knowledge transfer within the team and business unit* Participate in personal performance management and development activities, including cross training within own team* Keep others informed and up-to-date about the status / progress of projects and / or all relevant or useful information related to day-to-day activities* Contribute to a fair, positive and equitable environment that supports a diverse workforce* Act as a brand ambassador for your business area/function and the bank, both internally and/or externally**BREADTH & DEPTH*** Works autonomously within established procedures and/or is responsible for activities involving multiple steps, systems, and jurisdictions* Requires advanced skills and expertise in a range of products and services, processes, procedures and systems in a set of focus areas, where transactions could be characterized by moderate risk* Gathers and analyzes data to identify and solve problems, escalated as appropriate* Uses judgement and understanding of process/policy risk when recommending exceptions outside general practices or guidelines* May act as a team lead, coordinating the work of others and providing coaching to maintain service, process and product standards* Generally interacts with internal customers / partners for functions performed and/or external customers* May provide process / policy guidance to others (e.g. within team, internal partners)* Focus of work spans from daily, weekly to monthly activities* Requires full proficiency in a range of technical processes and procedures through job related training and considerable on the job experience to perform a range of work assignments* Requires solid knowledge of the business unit / operational functions as well as regulatory issues/requirements for jurisdictions supported* Generally reports to a Team Manager**EXPERIENCE & EDUCATION*** High school diploma* 3+ years of experience**À propos de nous**La TD est un chef de file mondial dans le secteur des institutions financières. Elle est la cinquième banque en importance en Amérique du Nord de par son nombre de succursales. Chaque jour, nous nous efforçons de rendre chaque interaction, chaque produit et chaque expérience remarquablement humaine et agréablement simple à plus de 27 millions de ménages et d’entreprises au Canada, aux États-Unis et partout dans le monde. Plus de 95 000 collègues de la TD mettent à profit leurs compétences, leur talent et leur créativité pour approfondir les relations, assurer une exécution rigoureuse et rendre l’expérience bancaire plus simple et plus rapide. La TD est une entreprise profondément engagée à être une leader en matière d’expérience client. Voilà pourquoi nous croyons que chaque collègue, peu importe son secteur d’activité, est en contact avec la clientèle. Ensemble, nous réimaginons l’expérience bancaire et ses possibilités pour notre clientèle, nos collègues et nos collectivités.**Notre programme de rémunération globale** Notre programme de rémunération globale reflète les investissements que nous faisons pour aider nos collègues et leur famille à atteindre leurs objectifs en matière de bien-être mental, physique et financier. La rémunération globale à la TD inclut le salaire de base, la rémunération variable et bien d’autres régimes clés, comme des avantages sociaux en matière de santé et de bien-être, des régimes d’épargne et de retraite, des congés payés, des avantages bancaires et des rabais, des occasions de développement de carrière et des programmes de récompenses et reconnaissance. En savoir plus**Renseignements supplémentaires :** Nous sommes ravis que vous envisagiez une carrière à la TD. Sachez que nous avons à cœur d’aider nos collègues à réussir dans leur vie tant personnelle que professionnelle. C’est d’ailleurs pourquoi nous leur offrons des conversations sur le perfectionnement, des programmes de formation et un régime d’avantages sociaux concurrentiel. **Perfectionnement des collègues**Un cheminement professionnel précis vous intéresse ou bien vous cherchez à perfectionner certaines compétences? Nous tenons à vous mettre sur la voie de la réussite. Vous aurez des conversations régulières sur le développement de carrière, le perfectionnement et le rendement avec votre gestionnaire. Une variété de programmes de mentorat et une plateforme d’apprentissage en ligne seront également à votre disposition pour vous aider à ouvrir de nouvelles portes.Si vous avez à cœur d’aider vos clients et de nouer des relations solides et durables, la TD offre divers parcours de carrière où vous pouvez accroître votre expertise et avoir une incidence significative.Nous sommes déterminés à appuyer votre réussite et à favoriser un milieu de travail respectueux où la diversité des points de vue est valorisée, où chacun a les mêmes occasions de progresser et où vous pouvez vous réaliser pleinement et atteindre vos objectifs de carrière. À la TD, nous attirons et perfectionnons les meilleurs talents.**Formation et intégration** Nous tenons à nous assurer que vous disposez des outils et ressources nécessaires pour réussir à votre nouveau poste. Dans cette optique, nous organiserons des séances d’intégration et de formation. **Processus d’entrevue** Nous communiquerons avec les candidats sélectionnés pour planifier une entrevue. Nous ferons notre possible pour communiquer par courriel ou par téléphone avec tous les candidats pour leur faire part de notre décision.**Mesures d’adaptation** L’accessibilité est importante pour nous. N’hésitez pas à nous faire part de toute mesure d’adaptation (salles de réunion accessibles, sous-titres pour les entrevues virtuelles, etc.) dont vous pourriez avoir besoin pour participer sans entraves au processus d’entrevue. Nous avons hâte d’avoir de vos nouvelles!
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