Administration Associate

Job Responsibility: Find Your Limitless with Reliance By joining Reliance as an Administration Associate, you'll become an important team member and will be provided with the tools you need to succeed. We have ambitious growth plans and are looking for Team Members who want to grow with us. At Reliance, we pride ourselves on the fact that we provide limitless opportunities for growth, and we encourage it by rewarding our Team Members for their success in many ways. If you're ready to find your limitless- Join us! What will you do?

• Learn and grow as an important part of a team that cares about Reliance and its customers.
• Complete assigned work to meet team SLA
• Manage customer payments
• Complete Daily and Weekly Reporting
• Complete exception handling and open order investigations
• Investigate and reconcile aged AR
• Provide exceptional customer service, internally and externally
• Represent Reliance proudly as an ambassador
• Provide additional analytical reporting and other support as requested by Supervisor/Manager
• Coordinate the activities to identify, troubleshoot and find solutions to problems related to process, people and IT failures
• Responsible to ensure that process documentation related to the scope of responsibility are kept current
• Develop and nurture a culture of safety, quality, service, efficiency, and consistency
• Processing assigned work

What do we offer?

• The tools you need to succeed - including the tools for the job as well as training and development programs
• A successful and knowledgeable team to be part of and learn from
• Competitive base pay plus the ability to earn more tied to your success - the only limit is your potential
• A great benefits plan for you / your family
• Career paths so you can advance in the company
• A variety of perks for high-performing Team Members including the chance to win and be part of our annual President's Club trip to a tropical destination
• Award-winning and one of Canada's Most Admired Corporate Cultures with a proudly diverse and inclusive team

What do you bring?

• A growth mindset: above all else, we're looking for people who are dependable, ambitious and want to grow with Reliance
• Completion of a post-secondary degree/diploma in Business Administration or a related field
• Experience in managing customer payments and receivables including the reconciliation of payments
• Strong interpersonal skills with the ability to work well in a team environment
• Exceptional verbal and written communication skills and customer service skills
• High level of attention to detail and the ability to follow a task through to completion
• Advanced computer skills including the Microsoft Office suite- Excel, Word and PowerPoint
• Excellent time management and organization skills
• Demonstrated ability to work in a team environment
• Related experience in the HVAC industry would be considered an asset

Why Reliance? Reliance is the industry leader in providing home comfort solutions and we do just that in over 2 million customer homes across North America. Reliance is a trusted source and has become one of Canada's largest providers of water heaters, furnaces, heat pumps, air conditioners, water purification, plumbing, protection plans, smart home, electrical, and EV chargers. Reliance is a $1 Billion business with 2,600 team members and we're growing! We're proud to be recognized as one of Canada's 10 Most Admired Corporate Cultures. It's our team members and their relentless focus on the business, each other, and our customers that makes us great. Reliance Home Comfort is an equal opportunity employer. We welcome and encourage applications from candidates of all backgrounds including minorities and those with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. #LI-Hybrid #LI-KT1