Director, Patient Support Program Operations

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care. What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.Work Arrangement
This is a hybrid position requiring candidates to work on-site at least 2 days per week at our office in Mississauga. The remaining days may be worked remotely, subject to team and business needs.About the Role
The Director, Patient Support Program Operations is responsible for the strategic, operational, and financial performance of an assigned portfolio of patient support programs. Reporting to the Vice President, Specialty Patient Support Programs, this role leads the end-to-end delivery of programs while building strong partnerships with pharmaceutical manufacturer clients and ensuring exceptional patient and partner experiences. As a senior leader, you will oversee program performance, P&L, client relationships, operational excellence, compliance, innovation, and team development. You will work cross-functionally to translate manufacturer priorities into scalable solutions, drive continuous improvement and digital transformation, and ensure programs deliver against clinical, operational, financial, and patient-focused objectives.What You’ll Do
Own the overall strategy, performance, and P&L accountability for an assigned portfolio of patient support programs across products and therapeutic areas.Build and maintain strategic relationships with pharmaceutical manufacturer partners, serving as a senior point of contact for portfolio performance, business reviews, and escalations.Oversee end-to-end program delivery, including program launches, ongoing operations, financial performance, quality, compliance, and continuous improvement.Establish and monitor key performance indicators (KPIs), service levels, financial objectives, and program outcomes;
lead regular performance and quarterly business reviews.Partner with cross-functional teams across clinical operations, pharmacy, technology, analytics, finance, quality, legal, and other specialized functions to deliver integrated solutions.Identify opportunities for portfolio growth, service expansion, workflow optimization, automation, and new capabilities that address evolving manufacturer and patient needs.Lead digital transformation and process improvement initiatives that improve operational efficiency, scalability, and the patient experience.Maintain oversight of quality and regulatory requirements, including adverse event reporting, pharmacovigilance processes, regulatory documentation, and applicable compliance standards.Provide strategic insights on market developments, industry trends, program performance, and emerging opportunities to internal and external stakeholders.Lead, coach, and develop program teams, supporting workforce planning, capability development, resource management, and succession planning.Act as a senior escalation point for complex program, client, or operational issues and drive timely resolution and root-cause improvement.Basic Requirements
Bachelor’s degree in Health Sciences, Business, or a related field required;
5+ years of direct experience leading patient support programs (PSPs) within the pharmaceutical, specialty pharmacy, healthcare services, or life sciences industry. A proven ability to lead operational teams, drive performance, and deliver results in a complex, client-facing environment. Demonstrated experience managing complex programs or portfolios with financial and operational accountability, including P&L or budget oversight. Experience leading cross-functional teams and delivering complex strategic or operational initiatives. Experience with program implementation or launches and ongoing operational management. Experience with CRM platforms, reporting and analytics tools, workflow automation, and business systems implementation. Experience driving digital transformation, process optimization, and continuous improvement initiatives. Strong executive-level communication, negotiation, and stakeholder management skills. Experience with workforce planning, talent development, and organizational change.Preferred Skills/Experience
Master’s degree.Knowledge of pharmacovigilance, adverse event reporting, quality assurance, and healthcare compliance.Experience with contract review and partnership with legal or contracting teams.We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. Our Base Pay Range for this position $126,900 - $169,200McKesson has become aware of online recruiting-related scams in which individuals who are not affiliated with or authorized by McKesson are using McKesson’s (or affiliated entities, like CoverMyMeds or RxCrossroads) name in fraudulent emails, job postings or social media messages. In light of these scams, please bear the following in mind: McKesson Talent Advisors will never solicit money or credit card information in connection with a McKesson job application. McKesson Talent Advisors do not communicate with candidates via online chatrooms or using email accounts such as Gmail or Hotmail. Note that McKesson does rely on a virtual assistant (Gia) for certain recruiting-related communications with candidates. McKesson job postings are posted on our career site: careers.Mckesson.Com.McKesson is an Equal Opportunity EmployerMcKesson provides equal employment opportunities to applicants and employees, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other legally protected category. For additional information on McKesson’s full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page. McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to (United States) View email address on ca.hrm.tc or (Canada) View email address on ca.hrm.tc. Resumes or CVs submitted to this email box will not be accepted.Join us at McKesson!McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care. What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.
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