Customer Support And Product Education Manager
Bridgit Inc.
Customer support and product education are central to this Bridgit manager role, combining technical troubleshooting, clear communication, and customer enablement.As Customer Education Manager, you will help customers get more from Bridgit through responsive support and proactive learning. You will manage inquiries in Pylon, reproduce issues, coordinate engineering escalations, and answer optimization questions. You will also develop documentation, support releases, and identify re-engagement needs.Key Responsibilities:
Triage and respond to customer inquiries through PylonTroubleshoot and reproduce issues before development escalationProvide product expertise during customer callsAnalyze support themes to inform education contentCoordinate re-onboarding and workflow reconfiguration handoffsRequirements:
Minimum three-plus years in customer education or adjacent customer rolesComfort with technical language and basic troubleshootingStrong written, verbal, and asynchronous communication skillsSelf-directed organization across support and content workCuriosity about products and new releasesUse customer support expertise and product knowledge to resolve issues, inform education, and improve Bridgit customer experiences.
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Triage and respond to customer inquiries through PylonTroubleshoot and reproduce issues before development escalationProvide product expertise during customer callsAnalyze support themes to inform education contentCoordinate re-onboarding and workflow reconfiguration handoffsRequirements:
Minimum three-plus years in customer education or adjacent customer rolesComfort with technical language and basic troubleshootingStrong written, verbal, and asynchronous communication skillsSelf-directed organization across support and content workCuriosity about products and new releasesUse customer support expertise and product knowledge to resolve issues, inform education, and improve Bridgit customer experiences.
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Vacancy posted 1 hour ago
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