Customer Onboarding Implementation Manager

Lead customer workshops, product demonstrations, and hands-on training for Wärtsilä’s Port Management Information System. The global role centers on customer onboarding.As Product Implementation Manager, you will guide customers from functional configuration through user acceptance testing, go-live, and handover. You will manage multiple implementation activities while translating requirements into effective system settings. Success depends on communication, initiative, operational understanding, and confident enterprise software configuration.Key Responsibilities:
Conduct customer workshops and product demonstrationsTrain users on configured Port Management Information System capabilitiesSupport user acceptance testing and go-live activitiesDefine operational settings, roles, permissions, and business rulesDocument configurations, implementation progress, and customer handoverRequirements:
Three to seven years in software implementation or application configurationStrong customer engagement and communication abilitiesExperience configuring solutions from customer requirementsAbility to work with multiple customers independentlyInternational travel willingness when requiredUse your onboarding leadership, training skills, and enterprise configuration experience to deliver effective Wärtsilä customer implementations.
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