Field Implementation Manager

Clera

About the Role
Join a team bringing an AI-powered platform to automotive dealerships across North America. You will lead on-site launches, train dealership staff, and help teams adopt new tools in their daily workflows.What You'll Do
Lead on-site go-lives and product launches at dealership locations.
Deliver hands-on training for staff across different roles.
Partner with dealership leaders to communicate the business value of the platform and encourage adoption.
Troubleshoot challenges during implementation and help teams resolve issues in real time.
Document launch outcomes and transition accounts to downstream teams.
Share field insights with Sales, Product, and Customer Success to improve onboarding and customer experience.
Build trusted relationships with dealership staff and leadership throughout launch phases.
What We're Looking For
At least 1 year of customer-facing experience in training, onboarding, service, or support.
Experience leading on-site go-lives or product launches and training staff through engaging, hands‑on sessions.
Strong communication and presentation skills, with the ability to adapt to different audiences.
Ability to learn new systems and tools quickly, document launch outcomes, and share useful feedback across teams.
Experience in SaaS, automotive, or phone systems is helpful, as is a background in field training, deployment, or customer onboarding.
Familiarity with dealership or service department workflows, high‑growth product rollouts, or AI tools for training and documentation is a plus.
English/French or English/Spanish bilingual skills are an advantage.
Compensation & Benefits
Salary range: $70,000 to $85,000 USD annually.Location
Hybrid role based in Canada, with remote work and regular on‑site travel across the United States and Canada. Expect approximately three weeks of on‑site travel per month and proximity to a major airport.
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