Clinical Manager, Student Health and Wellness

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Posting Reason:
Replacement of a regular position
Job Type:
Employee

Anticipated Duration in Months (for contracts and temporary assignments):
N/A

Job Family:
Student Health and Wellness

# of Open Positions:
1

Faculty/Service - Department:
Student Affairs, Health and Wellness Centre

Campus:
Main Campus

Union Affiliation:
N/A

Date Posted (YYYY/MM/DD):
2026/09/03

Applications must be received BEFORE (YYYY/MM/DD):
2026/10/23

Hours per week:
35

Salary Grade:
Non-Union Grade NM1

Salary Range:
$107,503.00 - $134,379.00

About Student Affairs:

Student Affairs is at the very heart of the student experience at the University of Ottawa. We recruit the very best future students, support them throughout their university years and leave them well-prepared for fulfilling careers and future studies. Our team of more than 600 dedicated staff provides the services that keep students happy, well and thriving as they pursue their ambitions. We help them apply and enrol for courses, we oversee 11 residences and an award-winning Dining Hall, we organize fun events, we provide extensive recreation program opportunities and varsity sports activities, we run an innovative career development and experiential learning program and much more!

There’s nothing more rewarding than helping future generations reach their full potential at a world-class university. With our wide variety of career opportunities and professional development pathways, we’re sure that you’ll enjoy the experience as much as our students do.

Position Purpose:

The Clinical Manager is responsible for ensuring the effective and efficient delivery of healthcare services to students. This position is responsible for overseeing the clinical operations, which includes managing a team of nurses and medical office assistants. The Clinical Manager ensures that high standards of patient care are maintained, clinical protocols are followed, and that the healthcare needs of the student population are met in a timely and compassionate manner. This role involves both administrative and clinical oversight to ensure a student-centric experience and adherence to regulated standards of care.

In this role, your responsibilities will include:
Clinical Operations Management: Oversees the daily clinical operations of medical services within the Centre and ensures that standards of care are maintained according to regulations. This includes scheduling and workload distribution among clinical staff, oversight of the electronic medical record system (CHR), inventory and purchasing of medical supplies, and ensures that medical equipment is in working order and maintained according to established protocols. Oversees the planning and delivery of immunization and school placement clinics in collaboration with faculties and other stakeholders. Identifies areas for improvement, makes recommendations for change, and implements and ensures adherence to practices and procedures. Ensures that confidentiality of health information is maintained in accordance with legislations governing access to information and privacy. Ensures compliance with healthcare regulations and accreditation standards, leads quality improvement initiatives to enhance patient care and safety, monitors student feedback and trends, implements changes to improve the student experience and optimize resources. This includes making recommendations related to hours of operations, services to be provided, clinical experts required to meet student needs, service delivery methods, partnerships, and opportunities to generate revenues and maximize efficiency and effectiveness of the Centre.

Human Resource Management: Leads the team of Nurse Practitioners, Registered Nurses, Registered Practical Nurses, Medical Office Assistants, and other clinical staff such as student placements, dietitians, occupational therapists etc. Promotes a positive work environment and encourages teamwork and collaboration. Recruits, onboards, trains, and assesses performance of the team. Provides opportunities for personal and professional development. Manages performance and implements performance improvement plans up to and including making recommendations for dismissal.

Patient care management: Ensures the delivery of high quality, student-centered care across all medical services including coordination of patient care activities, treatment plans and follow-up care. Responds to complaints and escalates issues to the Senior Manager, Student Health and Wellness Centre as needed. Supervises and monitors processes to ensure proper follow-up on tests and referrals. Maintains accurate and up-to-date clinical records and documentation and ensures the same in all clinical staff. Performs daily nursing tasks and procedures when required to support nurses and physicians.

Evaluation, Assessment and Strategic Planning: In collaboration with the Senior Manager and Medical Director, contributes to the development and implementation of strategic plans, including key performance indicators. Identify and respond to emerging health care trends and needs within the student population. Collaborates with partners within the circle of care to promote health and wellness initiatives. Prepares and presents reports on clinical performance, outcomes, budgets and clinical operations.

Procedures and Protocols: Develops, implements, and updates practices and procedures to ensure compliance with healthcare regulations, laws, and industry best practices. Conducts regular audits and quality assurance reviews to assess clinical performance and patient outcomes.

What you will bring:
Successful completion of a Bachelor's degree in a regulated healthcare profession. Master’s degree in Nursing (MSN), Healthcare Administration (MHA), or related field is an asset.

Five (5) years’ experience in a primary health care environment of which at least three (3) years in a health clinic setting. Experience in a community health centre is an asset.

A minimum of three (3) years of management experience within a health care setting Clinical or leadership experience in a post-secondary setting considered an asset.

Be in good standing with a professional healthcare college (i.e. CNO, CPO, etc.

Bilingualism: French and English (spoken and written), to be considered for this position, candidates must be rated at the Low Advanced proficiency level or higher for both oral comprehension and reading comprehension in their second official language. The rating is determined by a proficiency test designed by the Official Languages and Bilingualism Institute

Ability to effectively deal with situations that have no precedent are sensitive, confidential and may be high-risk. Ability to propose creative and safe solutions.

Experience implementing and monitoring adherence to policies and procedures.

Demonstrated ability in writing concise reports, preparing project plans, conducting workshops and giving presentations.

Previous experience with Electronic Medical Records (EMRs) (ex.: Telus PS suite, OSCAR, Purkinje).

Excellent organization, time management, and prioritizing.

Knowledge of management in a primary health care environment.

Excellent ability at resolving conflict to arrive at results-oriented solutions.

Experience in applying health counselling techniques.

Demonstrated ability to work as a member of a team and independently.

Ability to develop and maintain long-term productive and trusting relationships with multiple stakeholders.

Excellent customer service, communication, and interpersonal skills.

Ability to work under pressure and to handle difficult situations with professionalism.

Elevated work ethic.

Demonstrated ability to respect diversity and use inclusive behaviour, responding with sensitivity and self-awareness to the unique needs of students, including visible and non-visible dimensions of diversity.

Key Competencies at uOttawa:
Here are the required competencies for all or our employees at uOttawa: 

Planning: Organize in time a series of actions or events in order to realize an objective or a project. Plan and organize own work and priorities in regular daily activities.
Initiative: Demonstrate creativity and initiative to suggest improvements and encourage positive results. Is proactive and self-starting. Show availability and willingness to go above and beyond whenever it is possible.
Client Service Orientation: Help or serve others to meet their needs. This implies anticipating and identifying the needs of internal and external clients and finding solutions on how to meet them.
Teamwork and Cooperation: Cooperate and work well with other members of the team to reach common goal(s). Accept and give constructive feedback. Able to adjust own behaviour to reach the goals of the team.

The University of Ottawa embraces diversity and inclusion in the workplace. We are passionate about our people and committed to employment equity. We foster a culture of respect, teamwork and inclusion, where collaboration, innovation, and creativity fuel our quest for research and teaching excellence. While all qualified persons are invited to apply, we welcome applications from qualified Indigenous persons, racialized persons, persons with disabilities, women and LGBTQIA2S+ persons. The University is committed to creating and maintaining an accessible, barrier-free work environment. The University is also committed to working with applicants with disabilities requesting accommodation during the recruitment, assessment and selection processes. Applicants with disabilities may contact to communicate the accommodation need. All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority.

Note: if this is a union position: The hiring process will be governed by the current collective agreement related to the union affiliation noted above; you can click here to find out more.

If this is a front-line position with responsibilities to interact with students, selected candidates must be rated at the Low Advanced proficiency level or higher for both oral comprehension and reading comprehension in their second official language. The rating is determined by a proficiency test designed by the Official Languages and Bilingualism Institute.

Prior to May 1, 2022, the University required all students, faculty, staff, and visitors (including contractors) to be fully vaccinated against Covid-19 as defined in Policy 129 – Covid-19 Vaccination. This policy was suspended effective May 1, 2022 but may be reinstated at any point in the future depending on public health guidelines and the recommendations of experts.