Night auditor
Marriott Fairfield Inn & Suites Aéroport de Montréal
Part of the Marriott family, the Fairfield Inn & Suites Montreal Airport opened in 2008 and is still to this date the unique Fairfield Inn & Suites in Quebec. With its 162 spacious and stylish rooms and suites, and located only a few minutes away from the Montreal International Airport Trudeau in Dorval, the Marriott Fairfield Inn & Suites is the perfect destination for business travel or family getaways.
Evolving in a highly competitive region, the Fairfield Inn & Suites Montreal Airport is distinguished by the quality of its service. Striving for excellence, the entire team is dedicated to provide our guests with an unexpected and elegant experience. To stay at the top for our regular customers as well as for those passing by, employees promote teamwork and take pride in giving the best of themselves every day for the well being of customers, but also of their colleagues. Both individually and collectively, everyone works for the success of the hotel and to make it a great place to work with challenging and enjoyable atmosphere for all.
Will you be the one who will join us to make a difference?
Description of the position
The main task of the night auditor is the verification of the commercial transactions done during the business day in order to balance the accounts and the deposit. At the same time, the auditor is also responsible for all front desk related task during the night shift: welcoming guests, proceeding to the guests’ check-ins and check-outs, respond to requests and coordinate the hotel activities throughout the night, take reservations, give information about the hotel and it’s services, provide information about the city and the touristic activities of the region, ensure proper communication between the departments. The night auditor must also handle first level complaints.
Availability and flexibility, rigour and team spirit are all prerequisites criteria for a night auditor. It is essential to have an acute sense of details and great relational skills for the contact with the clientele. Working alone or in a small team, the night auditor must show initiative and must be able to work under pressure.
The night auditor position requires to work weekend or holidays. The work schedule can vary according to the occupancy level of the hotel and of the season.
Responsibilities
Complete all the accounting tasks of the night audit.
Verify and correct the daily transactions, update and print the guest hotel bill.
Sort the daily transactions and produce the daily reports.
Balance the accounts and close the business day for the front desk and the bar.
Produce the daily revenue report.
Answer the phone and transfer calls.
Take reservations and proceed to the check-ins and check-outs of guests.
Deal with guests’ complaints.
Respond promptly and efficiently to guests’ requests and requests from other departments (sales, front desk, banquets, maintenance, etc.).
All other tasks related to the front desk.
Competences and skills
Skills for guest service and sales.
Skills to easily communicate orally or written.
Must be tolerant to stress.
Must have initiative.
Sense of organisation and attention to details.
Autonomy, dynamism, sociable, courtesy.
Versatility, flexibility and adaptability.
Be in good physical conditions.
Be able to lift weights of 5lbs (25kg) and more.
Requirements (experience)
Bilingual spoken and written (French and English). (Prerequisite)
1 year experience as a front desk agent. (Prerequisite)
Must be able to work on changing schedules (availability Thursday, Friday, Saturday and Sunday night). (Prerequisite)
Knowledgeable with computer and new technologies. (Prerequisite)
Basic accounting knowledge.
Knowledgeable about the touristic attractions and aspect of Montreal.
Previous experience as a night is an asset.
$27.27 per hour
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