Pensions Servicing Snr Manager
ARCC CONSULTING LIMITED
Job Title/Location: Pensions Servicing Senior Manager, Surrey & WFHOffice/WFH: 3 days office + 2 days WFHRequirements: Very strong people and stakeholder management experience as well as a background in either DB or DC pensionsRole Snapshot: Managing a team of 5 that focus on new & existing clients, internal stakeholders & 3rd parties to deliver scalable service & support to the highest qualityJob Title/Location: Pensions Servicing Senior Manager, Surrey & WFHSalary: To £79,000 + average bonus c. £11,000 + pension contribution to £10,000Office/WFH: 3 days office + 2 days WFHRequirements: Very strong people and stakeholder management experience as well as a background in either DB or DC pensionsRole Snapshot: Managing a team of 5 that focus on new & existing clients, internal stakeholders & 3rd parties to deliver scalable service & support to the highest qualityA chance for a strong corporate pensions team manager to play a key role within a vital part of the business, putting you in a good position to grow within the company.The Company/Team: This Pensions Servicing Senior Manager post sits within a multi-channel dept consisting of 3 functions. Client Support works with client, internal stakeholder and 3rd parties to deliver high quality service & support. Client Enablement focuses on report production whilst Change & Governance facilitates employees, solving their challenges + providing the framework for continuous improvement.The Role: The Pensions Servicing Senior Manager is responsible for the Client Support Team. This involves daily planning, problem solving, task oversight + supporting the implementation of our clients’ wider strategy. This is essentially a player/coach role, seeing you get involved in new business activity. The team takes on support for new business acquisitions and business retention, supporting client & consultant site visits/pitches as well as capacity & pipeline oversight. Main responsibilities will include:Resource allocation and daily management of workloads ensuring that all service levels are adhered to and that clients have a positive experience.All people leadership responsibilities, including goal setting & reviews, performance management and keeping the team appraised of aspects from the wider business.Design and implement a workflow for requests that will provide the necessary controls and supports MI reporting requirements.Formulate the team structure to ensure accurate and efficient delivery of all client / third party / internal Stakeholder requests.Support an Implementation Associate Director in implementing strategic change to deliver risk reduction, efficiency and an enhanced client experience.Skills / Experience Required: The Pensions Servicing Senior Manager post requires very strong people & stakeholder management experience within either DC or DB pensions.Additional Information: Salary for the Pensions Servicing Senior Manager post is to £79,000 with average bonus c.15% (£11,000) + pension contribution from our client to 13% (£10,000). There is an in-depth benefits package inc. free onsite gym/parking + great development opportunities.
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