Senior Database Engineer

What you get to do in this role:

• Become an SME in production database troubleshooting ServiceNow instance performance issues and Linux performance analysis on-prem and on Hyperscaler
• Own complex incident RCA across multi-tenant PostgreSQL/MariaDB fleets at scale
• Develop observability and automation to prevent recurrence of critical issues
• Influence infrastructure decisions that shape our multi-tenant cloud platform
• Mentor and collaborate with engineers across operations support and development
• Strong experience with performance and stress testing tools and approaches for driving realistic customer simulations
• 5 years of database management and performance tuning  
• 5 years of experience supporting or testing large-scale web-based distributed applications on containers such as Apache/Tomcat JBoss WebLogic and Web Sphere in a Unix environment
• 3 years of experience developing on a SaaS PaaS or Cloud Infrastructure product/solution
• Proven experience with concurrency multithreading and distributed system architectures
• Unix skills: including development navigation file manipulation permissions searching/finding files and text contents and administrative actions
• Strong problem-solving and analytical skills with an aptitude for learning new technologies
• developing and deploying mission critical software
• Bachelors degree in Computer Science or Information Systems or equivalent technical discipline or similar work experience.
• Eagerness to learn everything about the ServiceNow Platform

Qualifications :

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes decision-making or problem-solving. This may include using AI-powered tools automating workflows analyzing AI-driven insights or exploring AIs potential impact on the function or industry.

• 4 years of experience on multiple relational databases (especially on Postgres database)

  The database experience should include but not limited to MVCC transaction management vacuum mechanics database and query performance tuning buffer management WAL architecture backup/restore etc.

• Desired skills:

• Scripting: basic shell scripting Python Javascript Ansible
• Formal experience on a DevOps(Kubernetes and CICD pipeline) or Performance or support team supporting a Web-Based application is desired
• Demonstrated experience leading individual projects including scheduling and reporting
• Formal experience on a DevOps or Performance or support team is desired

JV20

Additional Information :

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation national origin age disability gender identity  veteran status or any other category protected by addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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Remote Work :

No

Employment Type :

Full-time