Team Lead - Dining Services

Team Lead
Langford, BC
Full-Time
Starting at $26.00

We believe dining is an important part of joyful living. Our dining room is a place where residents gather, connect, and feel at home.

This is a working leadership role, where the successful candidate will actively serve residents while supporting and guiding the server team.

Key Responsibilities:

Team Leadership:

• Lead by example in all aspects of dining room service including greeting residents, taking orders, and serving meals.
• Provide on-shift guidance and coaching to servers and new staff.
• Support the Head Chef with server performance reviews.
• Assign and supervise completion of daily service tasks.
• Troubleshoot service issues and escalate concerns when appropriate.

Team Coordination:

• Assist with scheduling for the server team.
• Help coordinate staff time-off requests and absences.
• Support training and mentoring of new team members.
• Maintain smooth communication between the kitchen and dining room teams.
• Monitor service flow, table turnover, and cleanliness standards.

Resident Experience:

• Build positive relationships with residents and respond to requests with professionalism and care.
• Help create a warm and dignified dining atmosphere that reflects the Cherish community.
• Support themed dinners, family events, and special occasions.

Safety & Compliance:

• Ensure all health and food safety protocols are followed.
• Maintain clean and organized service areas.
• Monitor adherence to dress code, safety practices, and professional standards.

Qualifications:

• Criminal Record Check with Vulnerable Sector clearance.
• Bondable.
• 1+ year supervisory experience.
• 2+ years serving experience.
• Experience working with seniors is considered an asset.

Education & Certifications:

• Grade 12 or equivalent combination of education and experience.
• WHMIS certification.
• Food Safe Level 1 (completed within the last two years).
• Serving it Right.

Language:
English Fluency written and oral required.