Parts Journeyperson

Company

Finning Canada

Number of Openings

Worker Type

Permanent

Position Overview

Finning is growing fast—and so are the opportunities!

We’re hiring a Parts Journeyperson to support our customer at Albian, responsible for handling a variety of parts sales duties including telephone and walk in parts sales orders as well as all facets of the parts ordering system.

What’s in it for you?

• Industry Leading Wage: $60.45 – $66.44 /h
• Continuous Shift Premium: $3.50/h
• Continuous Shift: 14x14; extra 15 scheduled weeks off per year
• Vacation and flex/sick time in year one!
• Premium camp or and customer flight provided
• 75% Employer paid medical benefits
• 6% Voluntary Employee Share Purchase, earns 2% Finning match
• 6% Employer paid pension, plus additional match

Major Job Functions:

• Develop and maintain relationships with customers visiting the branch for parts needs
• Answer calls and respond to emails by providing an outstanding level of service
• Manage the customer pickup area located behind the customer service counter and ensure aged parts bare returned to inventory
• Internal field service and walk in customer parts sales orders
• Sourcing and ordering used parts
• Pulling customer and branch parts orders
• Processing parts credits, core inspections and warranty
• Hydraulic Hose building and processing
• Packing and labeling parts orders for shipment
• Process customer orders
• Participate in parts related special projects and assignments
• Participate in call quality and performance initiatives as required
• Parts delivery and warehouse duties as needed

Other functions may include but are not limited to:

• NEP sourcing of CAT and non-CAT parts
• Procurement of non-CAT parts
• Managing backordered parts

Qualifications:

• Journeyperson parts certification coupled with previous parts, warehouse, front counter, sales experience and Caterpillar product knowledge
• A high performance, positive attitude and the ability to build and maintain respectful working relationships
• Ability to deal with difficult situations and potentially unhappy customers
• Capable of working with minimal supervision
• Computer literacy with applicable software knowledge along with shop parts experience
• Experience with SIS, AIMS, Antares, SIMSi, InfoCast, Lawson M3, Landmark Smart Office, M3 Sales Automation and the MS Office Package will be considered assets
• Requirement to work on Maximo, training will be provided

Important Detail:

• This position will work at 14x14 continuous shift rotation based at Albian
• Candidate selection will be in compliance with the terms of the current collective agreement
• Please note that any future shift changes that may occur will be made in accordance with the terms and conditions of the Collective Agreement.

At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.