RQ11723 - Solutions Designer - CRM - Senior I Health Cluster I Toronto - Onsite

- Sr Solutions Designer CRM

Organization: Health Services Clusters

Ministry: Ministry of Public and Business Service Delivery and Procurement

Description

NOTE:

Deliverable

• Ensure Accessibility standards are met (AODA)

• Design of hosting technology solutions based on the client’s service specifications, standards, policies, best practices

• Planning, implementing and supporting complex CRM systems

• Documenting processes and technical designs and updating build books

• Configurating and integrating Salesforce with other applications using web services or other mechanisms

• Ensure development of application solution is implemented and in accordance with the business requirements

• Designing, developing, and implementing web applications that work across modern browsers and various platforms and mobile devices

• Conducting research and assessment of options for technical design issues

• Contributing to design/development project plans, including work breakdown and resources estimates

• Ensure unit testing meets expected functionality requirements

• Support User acceptance testing, defect management

• Ensuring compliance with architecture framework and system standards, and Agile Development Methodology

• Leading-edge technologies, design criteria including usability, security, and privacy for web and mobile applications

• Knowledge transfer and documentation as prescribed by the Project Manager and Manager

• Developing and maintaining system design models, program codes, technical documentation, and specifications

• Ensure development of application solution is implemented and in accordance with the business requirements.

Skills: Experience and Skill Set Requirements

Public Sector Experience

• 5+ years of experience working in the healthcare industry, specifically in maintaining and supporting systems such as Long-Term Care, Electronic Medical Records (EMRs), Hospital Information Systems (HISs), Clinical Assessment tools, and Ontario Healthcare Reporting Standards (OHRS) compliant
• Knowledge of personal health information protection legislative requirements and how they apply to developing and maintaining healthcare systems containing personal health information, preferred

5%

Salesforce Experience

• 5+ years of experience (including recent experience) solutioning and hands-on configuring in Salesforce
• Salesforce Certified Platform Developer I
• Salesforce Certified OmniStudio Developer
• Salesforce Certified Experience Cloud Consultant
• Salesforce Certified Administrator
• 3+ years experience with LWC

• Salesforce Dynamic Forms.

30%

Design, Analysis, Development and Configuration

• Demonstrated experience supporting, developing, maintaining, and configurating Salesforce solutions
• Hands-on experience configurating and troubleshooting of issues in Salesforce implementation and its integration with subsidiary systems in Development and Production environments
• Demonstrated experience configurating and integrating Salesforce with other applications using web services or other mechanisms
• Demonstrated experience designing and supporting the development of prototypes and proof of concepts
• Demonstrated experience conducting root cause analysis to troubleshoot and resolve defects/incidents resolve issues
• Demonstrated experience documenting build books, working with staff on actual implementation document performance measures of the new environments
• Experience conducting fit/gap analysis between high-level requirements and Salesforce Public Sector capabilities
• Experience conducting diagnostics and determining methods to help incident management
• Experience implementing AODA compliant solutions
• Experience with Vlocity platform capabilities, including FlexCards, DataRaptors, Integration Procedures, Calculation Matrices and Procedures, OmniScripts, Vlocity Data Model, and Salesforce.com Lightning Web Components (LWC)
• Experience on Integration: Salesforce with Internal Applications
• Should have clear understanding on Security settings, governor limits, platform limitations
• Good experience in implementing Continuous Integration/Continuous Delivery (CI/CD) preferably worked in Salesforce implementation project
• Should be comfortable working in Agile – epics, user stories, features, story points, etc.

• Knowledge on MuleSoft is a plus.

35%

Management and Communication Skills

• Strong verbal and written communication skills
• Strong interpersonal and negotiation skills
• Strong consulting skills to engage with all stakeholders
• Demonstrated experience monitoring progress, resolving problems and reporting regularly to business and I&IT management decision-makers
• Demonstrated experience developing and/or supporting the development of training and communication materials in support of large system implementations

• Demonstrated team player with a track record for meeting deadlines

15%

Analytical and Problem-Solving Skills

• Excellent analytical, problem-solving, and decision-making skills
• Proven and demonstrable troubleshooting and analytical experience
• Demonstrated experience in analyzing and resolving any problems, issues, or concerns with systems applications, hardware, software, or telecommunications
• Experience with providing application fixes to support the user acceptance testing and deployment activities
• A motivated, flexible, detail-oriented, and creative team player with perseverance, excellent organization and multi-tasking abilities, and a proven track record for meeting strict deadlines
• Testing and deployment activities.

15%

MUST HAVES:

• Demonstrated Hands On - experience designing, supporting, developing, maintaining, and configurating Salesforce solutions
• Salesforce Certified Experience Cloud Consultant
• Experience with Vlocity platform capabilities, including FlexCards, DataRaptors, Integration Procedures, Calculation Matrices and Procedures, OmniScripts, Vlocity Data Model, and Salesforce.com Lightning Web Components (LWC)
• Salesforce Dynamic Forms.
• Experience implementing AODA compliant solution