Cloud Operations Engineer

Responsibilities

The Cloud Operations Engineer is responsible for the availability, monitoring, maintenance, incident response and resolution of the BeyondTrust Cloud Service

A successful Cloud Operations Engineer will have a working understanding of Amazon Web Services (AWS) and/or Microsoft Azure and be able to implement and enable processes that support the deployment, maintenance, and operation of cloud-based solutions in a collaborative, cross-functional environment

Responsible for the day‑time availability, monitoring, maintenance, incident response and resolution of the BeyondTrust Cloud Service

Work closely with multiple teams and organizations to ensure the service’s health meets defined SLAs

Troubleshoot and perform the initial triage of failed processes and instances in large scale distributed systems

Evaluate and implement effective solutions for systematically identified and defined problems, threats, and preventive maintenance items

Plan work, identify risks, and provide accurate time estimates of deliverables

Communicate effectively with stakeholders including team leads, managers, and directors

Provide thorough documentation for all work using strong written skills

Follow and implement risk and compliance policies and procedures

Actively contribute within an Agile team to ensure continuous improvement of processes, policies, and automation

Pursue continuous learning through internal and external training opportunities

Qualifications

Linux and Windows Server Systems experience

Experience operating and managing Azure or AWS cloud environments including VMs, load balancers, and storage buckets

Relevant work experience with Cloud administration and automation

Working knowledge of BeyondTrust products

Scripting experience (PowerShell, Azure CLI, Python, JavaScript, Terraform)

Familiarity with Agile methodology

Kubernetes and/or Docker experience

Azure or AWS certifications

Bachelor’s degree, or equivalent work experience with operating systems and networking

Strong background in technical support and service delivery

Proven record of strong troubleshooting skills and technical abilities

Team Orientation: Open to sharing and receiving ideas and knowledge

Customer Focus: Capacity to interact with customers in an engaging, professional, and courteous way

Analytical: Possesses a systematic and problem-solving style. Logical approach to issues, wary of superficial conclusions, prefers to examine relevant information

Flexibility: Capacity to cope with the unexpected. Appreciates when traditional approaches no longer work and may be due for a review. Recognizes the need for re-organization, whether a proponent or on the receiving end of change

Problem Solving: Open to a wide range of ideas, will consider both traditional and innovative options. Driven and determined to resolve issues, with a strong self-belief and confidence in their ideas and solutions

Communication Skills: Ability to engage and appreciate the needs of different audiences. Communicates purposefully and able to address small- to large-sized groups. Keen to express ideas and engage with others

Interpersonal Skills: Has awareness of the way one comes across to others

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