Client Satisfaction Coordinator

Foundever Brasil

Drive client satisfaction through proactive communication and issue resolution at Foundever®, supporting account management and program delivery. This role focuses on client experience.

The Client Satisfaction Coordinator manages new and existing accounts while supporting seamless program implementations. You will maintain documentation, communicate processes, and resolve client concerns. The position also supports service level adherence, process optimization, and client reporting.

Key Responsibilities:

Build client relationships and understand requirements and expectations
Monitor contracted service level agreements and applicable targets
Document and communicate corporate client complaints
Update Statements of Work for evolving client needs
Prepare and deliver client presentations and Monthly KPI reports

Requirements:

One to three years in a client service role
Bachelor's Degree in Management
Experience addressing client concerns and resolving complaints
Ability to analyze data and recommend process improvements
Ability to pass a criminal background check

Support Foundever® clients with relationship building, complaint resolution, service monitoring, and accurate program documentation.

#J-18808-Ljbffr

Apply

Vacancy posted 12 hours ago

Similar jobs that could be interesting for youBased on the Client Satisfaction Coordinator in Ottawa, ON vacancy

Bilingual Client Satisfaction Coordinator
...Support client satisfaction at Foundever® through bilingual communication, account coordination, and issue resolution in a remote Canada role. Help sustain exceptional client experiences across current operations. The Coordinator, Client Satisfaction manages new and existing...
Suggested
Remote work
Foundever Brasil
Ottawa, ON
12 hours ago
Bilingual Client Satisfaction Coordinator
$43k per year
...steps. Our partner is looking for a Bilingual Client Relations Coordinator based in Canada. Take on a client-focused coordination role where communication, organization, and... ...opportunities to improve processes and satisfaction levels. This remote opportunity is suited to...
Suggested
Remote work
Jobgether
Ottawa, ON
1 day ago
Bilingual Client Satisfaction Coordinator
...Remote across Canada, this bilingual client satisfaction coordinator role centers on client communication, complaint resolution, and process optimization. Foundever® seeks a Coordinator, Client Satisfaction to manage new and existing accounts. You will support program implementations...
Suggested
Remote work
Foundever®
Ottawa, ON
1 day ago
Client Satisfaction Coordinator - Remote Canada ASG
$43k per year
...expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the... ...supporting current business operations. Job Summary The Coordinator, Client Satisfaction is responsible for managing and maintaining new and...
Suggested
For contractors
Local area
Remote work
Foundever®
Ottawa, ON
1 day ago
Coordinateur(trice) Satisfaction Client Bilingue — Virtuel
...Foundever, Leader mondial de l’expérience client, recrute un coordonnateur·trice Satisfaction de la clientèle virtuel au Canada. Vous assurerez la gestion et le suivi des comptes pour garantir une mise en œuvre harmonieuse des programmes et une expérience client exceptionnelle...
Suggested
Foundever
Ottawa, ON
1 day ago
Remote Client Success & Satisfaction Lead
...Foundever is seeking a Coordinator, Client Satisfaction to manage and maintain new and existing accounts, ensuring seamless program implementations and exceptional client experiences. The role is dedicated to achieving and sustaining a 95% client satisfaction rating, as measured...
Remote work
Foundever
Ottawa, ON
1 day ago
Bilingual Client Care Coordinator
$21 - $24 per hour
...deliver Wonderful Sound for All . Learn more about us by visiting our webpage. Position overview: We are seeking a Client Care Coordinator to join our Client Care team! In this role, you will be responsible for administrative duties within the clinic, providing an...
Hourly pay
Permanent employment
Full time
Work at office
Local area
Monday to friday
WSA Americas
Ottawa, ON
3 days ago
Client Services and Administrative Coordinator
Here at DIALOG, we are passionate about design and believe it can and should meaningfully improve the wellbeing of our communities and the environment we all share. We are a multi-disciplinary practice of architects, interior designers, urban designers and planners, structural...
Full time
dialogdesign
Ottawa, ON
15 days ago
Bilingual Client Service Coordinator
...Manage client programs at Foundever while using client service and... ...communication skills to support customer satisfaction and operational delivery. As a Client Service Coordinator, you will maintain new and... ...management, program coordination, and bilingual communication skills...
Foundever Brasil
Ottawa, ON
1 day ago
Program Manager - Implementation and Support
...Manage client programs and implementations at Foundever®, using... ...operations. As a Client Relations Coordinator, you will maintain new and... ...while supporting client satisfaction targets. You will... ...clients through implementation coordination, service-level monitoring, documentation...
Foundever Brasil
Ottawa, ON
1 day ago
Client Care Coordinator
...Position Overview Reporting to theSupervisors, Assistant Manager, and Manager of Client Care, the Client CareCoordinator will primarily be responsible for organizing, coordinating, andcommunicating the needs of our clients in a courteous and efficient manner. Thesuccessful...
Work at office
Night shift
Larga Baffin Ltd.
Ottawa, ON
2 hours ago
Bilingual Client Care Coordinator
$21 - $24 per hour
...deliverWonderful Sound for All. Learn more about us by visiting our webpage. Position overview: We are seeking aClient Care Coordinator to join our Client Care team! In this role, you will be responsiblefor administrative duties within the clinic, providing an...
Hourly pay
Permanent employment
Full time
Work at office
Local area
Monday to friday
WSA Americas
Ottawa, ON
2 hours ago
Remote Client Service Coordinator
...Organize client assignments remotely across Canada using Microsoft 365, Excel, and Outlook... ...teams at Commonstake Partners. You will coordinate assignment setup, maintain records,... ...Requirements: Client service, account coordination, project coordination, or administrative...
Internship
Remote work
Commonstake Partners
Ottawa, ON
1 day ago
Bilingual Client Care Coordinator
...Support hearing care clients in French and English as a Sales and Reception Coordinator at HearCANADA’s Orleans clinic, working onsite Monday through Friday. As an internal Client Care Coordinator, you will manage clinic administration, deliver individualized client experiences...
Permanent employment
Full time
Work at office
Local area
Monday to friday
WSA Americas
Ottawa, ON
2 hours ago
Bilingual Client Care Coordinator
...Support exceptional client care at HearCANADA using bilingual communication, appointment coordination, and sales skills onsite in Orleans, Ontario. Full-time clinic hours run Monday through Friday. As a Client Care Coordinator, you will manage administrative duties within...
Full time
Work at office
Local area
Monday to friday
HearCANADA
Ottawa, ON
2 hours ago
Gestionnaire Service Clients SAP (H/F)
Rejoignez Talan en tant que Coordinateur AMS pour Client SAP et gérez des relations clés tout en améliorant les performances des services. Ce poste à distance favorise l'engagement client grâce à des solutions basées sur l'IA. En collaboration avec le Directeur principal, vous...
Cloudspirit
Ottawa, ON
1 day ago
Digital Coordinator (Client Success)
...HELP BRING DIGITAL CAMPAIGNS AND CLIENT SUCCESS TO LIFE! Are you passionate about digital... ..., and solutions-focused Digital Coordinator (Client Success) to join our Digital Operations... ...move efficiently through internal coordination, launch preparation, execution, and performance...
Long term contract
Full time
Temporary work
Local area
Remote work
Flexible hours
Vista Radio Ltd
Ottawa, ON
1 day ago
Remote Client Care Coordinator
...Remote Client Care Coordinators run web-based meetings and work warm leads while choosing a full-time or part-time schedule. Build a book from... ...professional presence, warm-lead communication, and dependable follow-through to this home-based client coordination role. #J-18808-Ljbffr
Full time
Part time
Remote work
Work from home
AO Garcia Agency
Ottawa, ON
1 day ago
Client Director - Financial Services
...Support BDC Financing clients through accurate proposals, contracts, and issue resolution in a hybrid office model requiring three days weekly onsite. As a Client Support Coordinator, you will provide high-quality service to BDC clients and support the business development...
Work at office
BDC
Ottawa, ON
2 hours ago
Bilingual Client Success Coordinator
...healthcare partners in English and French as Maple’s Bilingual Client Success Coordinator, working remotely within Canada or hybrid in Toronto.... ...working style Bring bilingual communication, operational coordination, and thoughtful client support to Maple’s healthcare...
Full time
Remote work
Maple
Ottawa, ON
1 day ago
Client Services and Administrative Coordinator
$60k - $70k per year
...administrative support to leadership, including calendar management, travel coordination, expense reporting, timesheets, and professional licensing... .... Serve as the primary point of contact for employees, clients, and visitors, creating a welcoming and professional workplace...
Work at office
Dialog
Ottawa, ON
2 hours ago
Overnight Client Service Coordinator
...Best Employers in Forbes 2023 list. Are you passionate about making a difference in patient care? Join our dynamic team as a Client Scheduling Coordinator and be the vital link between patients, families, and healthcare providers! We are seeking professional individuals with...
Price work
Seasonal work
Work at office
Immediate start
Remote work
Sleeping nights
Flexible hours
Shift work
Night shift
Rotating shift
Weekend work
Afternoon shift
Bayshore HealthCare
Ottawa, ON
1 day ago
Client Relations Coordinator - Remote Canada ASG
$43k per year
...designed to support operational needs for our clients and deliver a seamless experience to... ..., developments arising from Client Satisfaction Surveys or failure to meet service level... ...communications to the Director, Intake Navigation, Coordinator, Employee Development as well as Finance...
Local area
Remote work
Foundever Brasil
Ottawa, ON
1 day ago
Full Time Education Coordinator
$22 - $24 per hour
...Full-Time Education Coordinator Wanted Sister centres, Oxford Learning Kanata & Stittsville... ...be the primary point of contact for our clients, ensuring their needs are met while... ...data to drive decisions and improve client satisfaction. Knowledge of education services is a...
Permanent employment
Full time
Relocation package
Monday to friday
Shift work
Afternoon shift
Oxford Learning Centres, Inc.
Ottawa, ON
10 days ago
Gestionnaire, Équipe des services au client - FR 936
$112.01k - $149.34k per year
...: Gestionnaire, Équipe des services au client Type d’emploi : Affectation permanente... ...des activités. Améliorer la satisfaction et la fidélisation de la clientèle ainsi... ...le changement avec clarté, favoriser la coordination entre les fonctions et assurer la réalisation...
Daily paid
Permanent employment
Full time
Summer work
Work at office
Export Development Canada | Exportation et développement Can...
Ottawa, ON
11 days ago
Client Service and Operations Specialist - Security Services
$60k - $65k per year
...for a seasoned and motivated Client Service and Operations... ...service quality and client satisfaction. Operations & Scheduling:... ...operations, manage staff schedules, coordinate shift coverage, and maintain... .... Stakeholder Coordination: Work with internal departments...
Remplacement
Contract work
For subcontractor
Work at office
Shift work
Securiguard
Ottawa, ON
1 day ago
Responsable du departement de léxperience client - RONA+ Kanata
...chaque jour. Nos équipes sont animées par la volonté d’aider nos clients à faire de leurs projets une réalité, et engagées à faire une... ...Résoudre tout problème qui pourrait survenir tout en assurant la satisfaction de la clientèle Effectuer des tâches de marchandisage selon...
Rona+
Ottawa, ON
6 days ago
Service and Support Representative
...their interest in part time and full time, current and future Client Advisor positions across our Ottawa Communities. Includes locations... ...meaningful and memorable client experiences to drive client satisfaction and loyalty. What will you do? Proactively engage with...
Full time
Part time
Flexible hours
Royal Bank of Canada
Ottawa, ON
more than 2 months ago
Program Coordinator (Full Time)
$50k - $55k per year
...Full-Time Program Coordinator Wanted We know why you want to work in education, and we offer the opportunity to reach every single family... ...their dreams and overcome school challenges is passionate work. Our Client Services Coordinator is part of an excellent team, here to help...
Full time
Local area
Relocation package
Shift work
Afternoon shift
Oxford Learning Centres, Inc.
Ottawa, ON
13 days ago
Marketing Specialist (Permanent, Full-time)
...of family. Job Description Job Title : Marketing Coordinator Job Type : Permanent, Full-Time Job Location: Ottawa, ON... ...read, write) ~2+ years coordinating marketing work for external clients or partners ~ Hands-on experience with a CMS or email...
Long term contract
Permanent employment
Full time
Internship
BUMP
Ottawa, ON
16 days ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Client Satisfaction Coordinator. Be the first to apply!