Customer Service Manager
$4500 per monthOverland Yukon
Overland Yukon is an adventure rental company specializing in Jeep Wranglers with rooftop tents and fully-equipped custom campervans. Our focus is on delivering exceptional service, sharing local travel expertise, and offering a seamless, comfortable experience that goes above and beyond.
We’re hiring a Customer Service Manger to lead the daily logistics, vehicle readiness, and behind-the-scenes operations that power our guest experiences. This is a hands-on role for someone who’s organized, adaptable, mechanically inclined, and excited to help shape a growing adventure travel business. Some days may require just an hour or two of work, while others may be full days — we require you to be on-call and available every day to keep things running smoothly.
You'll work closely with our Management team to review the rental schedule, prep vehicles, and deliver a warm, confident orientation experience to each guest.
Key Responsibilities
Vehicle Prep & Guest Coordination
Manage daily pick-up and drop-off schedule
Greet guests and provide orientations (e.g. rooftop tent setup, camper van features, gear usage)
Review rental documents, damage waivers, and trip instructions with customers
Share your Yukon travel tips and ensure each guest feels ready and excited for their journey
Full Vehicle Cleaning & Gear Reset
Clean exterior: wash body, tires, rims, and undercarriage
Clean interior: vacuum floors/seats, wipe down dash, doors, windows, and all surfaces
Equipment: Wash and sanitize camping gear (plates, stoves, cups, utensils, etc).
Campervans:
Wipe down kitchen areas including sinks, coolers, countertops, and cabinets
Sanitize camp gear such as stoves, plates, cups, utensils, etc.
Ensure vehicles are spotless and fully stocked for next use
Maintenance & Logistics
Document vehicle mileage, damages, and coordinate any needed repairs
Schedule and oversee off-site or on-site servicing (tires, oil changes, interior fixes)
Move and organize vehicles around the city for pick-ups, drop-offs, or service
Maintain a clean and organized shop environment
Source supplies and restock materials as needed
What We’re Looking For
Organized, reliable, and detail-focused
Great with people — friendly, calm, and confident with guests
Comfortable working independently with minimal supervision
Self-motivated and adaptable
Passionate about camping, road trips, and the outdoors
Valid Class 5 Driver’s License with clean driving record
Experience cleaning or detailing vehicles is an asset but not mandatory
If you’re mechanically inclined or comfortable using tools for small repairs and fixes, that’s a big plus, although not required. We value problem solvers who can think on their feet and pitch in where needed.
This Role Is Ideal For Someone Who
Loves wearing multiple hats and thrives in a dynamic role
Wants to be part of a growing company doing something meaningful
Enjoys creating memorable experiences for travelers
Can represent Overland Yukon with pride, professionalism, and enthusiasm
$22 - $24 per hour
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