Food service supervisor (Full-time, Permanent)
$20.71 - $22 per hourA&W Restaurants
A&W Whitehorse (Turnaround Foods Ltd.) is seeking full-time, permanent Food Service Supervisors (NOC 62020) to start immediately.
Wage: $20.71 – $22.00 per hour
Language: English
Education: Secondary School Certificate or equivalent
Experience: Minimum 3 years of experience in food preparation
Optional, employee‑contributed single or family Medical and Dental Benefit plan, including Pharmaceuticals, Hospital Care, Paramedical Services, Medical Equipment, Travel Coverage, Vision Care, Basic and Optional Life Insurance, as well as an optional, employee‑contributed Group RRSP.
The McMurray Group owns and operates A&W Restaurants across Western Canada. The Food Service Supervisor is responsible for supervising, coordinating, and supporting front‑line staff during assigned shifts to ensure efficient restaurant operations. This role ensures food quality, safety, service consistency, and compliance with all A&W standards and applicable provincial health, safety, and employment regulations.
Ensure the safety and well‑being of customers and staff.
Monitor restaurant readiness to meet production demands and service standards.
Open and/or close the restaurant, including safe and float handling.
Resolve operational issues in accordance with company policies.
Balance food quality, service times, labour costs, and efficiency.
Maintain records and complete required shift documentation.
Support onboarding, training, and coaching of team members.
Address performance concerns professionally and escalate when required.
Ensure adherence to sanitation, hygiene, and food safety standards.
Support inventory control, ordering, and waste monitoring.
Apply cash‑handling procedures and cost‑control principles.
Customer Service
Maintain high standards of cleanliness, hospitality, and guest service.
Ensure consistent compliance with safe food‑handling practices.
Support efficient service through proper staffing and preparation.
Manage guest concerns using approved service recovery practices.
Completion of secondary school or equivalent.
Community college diploma in food service, hospitality, or restaurant management, or equivalent experience.
FOODSAFE Level 1 required; Level 2 preferred (or provincial equivalent).
Leadership and team supervision
Customer focus and service recovery
Time management and prioritization
Attention to detail and quality control
Fast‑paced food service environment.
Shift work including evenings, weekends, and statutory holidays.
Supervisory responsibility during assigned shifts.
Posted: May 18, 2025
Please ensure you provide a current and relevant resume, including applicable work experience and references.
We encourage candidates to apply through the posting link for priority processing. Online:
- In person at the restaurant location
- If you are viewing this posting, the position has not yet been filled.
$23.17 per hour
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