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Director Mass Markets Strategy

Manulife

Winnipeg, MB
Diseña la estrategia nacional de Mass Markets en Manulife, aplicando experiencia en modelos de servicio y transformación operativa. El puesto es híbrido en Waterloo, Ontario.Como Director, Mass Markets, definirás el modelo futuro de apoyo a asesores para Insurance y Guaranteed Wealth. Integrarás experiencia del asesor, habilitación digital y operaciones para coordinar servicios escalables. El propósito es mejorar la experiencia, favorecer el crecimiento y reducir la demanda evitable.Responsabilidades clave:
Diseñar la estrategia nacional y el modelo futuro de servicioCrear el modelo operativo objetivo para el recorrido del asesorAnalizar datos, demanda y comentarios para simplificar procesosImpulsar autoservicio, automatización y comunicaciones proactivasAlinear socios y líderes mediante gobernanza y medidas de desempeñoRequisitos:
Diez años de experiencia progresivamente senior en servicios financieros relacionadosExperiencia liderando diseño de servicios o transformación multifuncionalConocimiento sólido de Insurance, Guaranteed Wealth y distribuciónCapacidad para influir, alinear partes interesadas y convertir estrategia en planesTítulo universitario o experiencia equivalente;
posgrado deseableContribuye en Manulife con estrategia nacional, habilitación digital y conocimiento operativo para transformar el apoyo a asesores.
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Vacancy posted 1 hour ago
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