Examinations Administrator

Job Responsibility:

The Insurance Council of British Columbia is the regulatory organization that licenses and regulates the activities of over 50,000 life and general insurance agents, general insurance salespersons, insurance adjusters, and restricted travel insurance agents in British Columbia.

Why Work for the Insurance Council?

Work with a great team of people in a rewarding career that makes a difference. We're in a downtown location with plenty of amenities nearby. The Insurance Council has a friendly and collaborative environment with a team who's committed to protecting the public.

• We offer a comprehensive health and dental plan.
• Work-life balance.
• Professional development.
• Equitable employment opportunities.

The Opportunity

The Examinations Administrator is responsible for preparing examinations for Insurance Council's license qualification examinations. In addition, the incumbent answers examination inquiries from various internal and external parties. The primary focus of this position will involve on-site work, either at the Insurance Council's office or the designated exam locations (Vancouver & Surrey). The incumbent is required to work at these locations 4-5 days a week. This role is a 2 year Fixed-term contract.

Duties and Responsibilities

• Process examination registrations as needed.
• Review processed examination registrations daily.
• Manage in-person examination registrations beyond the cut-off date, which include:
  • review of qualifications and prior examination writing history;
  • preparation of examination packages;
  • restocking and preparing exam day materials;
  • scoring examinations; and
  • release of examination results.
• Perform examination duties on scheduled exam days (outside of normal business hours), which requires the ability to regularly lift up to 50 lbs, a valid Driver's Licence and access to personal vehicle for work-related purposes. Duties include:
  • transportation of examination papers and materials to the examination venue on exam days, and returning them to the Insurance Council's office at the end of the exam day;
  • perform examinee sign-in and sign-out duties;
  • set-up and clean up the exam room; and
  • assist in proctoring or relieving proctors when needed.

• Prepare and arrange shipping/receiving of Out-of-Town examination packages.
• Schedule Out-of-Town examination bookings.
• Review, arrange and proctor examinations that require special accommodations
• Manage scheduling for Out-of-Province regulatory exams
• Review and process exam appeals
• Provide coverage to the Administrative Services team when needed
• Respond to all examination-related inquiries by phone, in person, and by email on topics cutting across examination procedures, scheduling deadlines, examination qualifications, and any escalated matters, etc.
• Ensure examination records are properly stored and secured and privacy policies are followed.
• Compile and maintain examination statistics reports.
• Review requests for exemptions from standard policies and refer to the Manager, Examinations, for final decision.
• Handle other duties as assigned.

Qualifications and Experience

• Minimum 3 years of customer service or administrative experience.
• Valid Driver's Licence and access to personal vehicle for work-related purposes is required.
• High school graduation with two-year post-secondary diploma.
• Strong skills in Excel is a must.
• Excellent communication skills (written and oral).
• Excellent organization skills and attention to detail.
• Excellent computer, word processing, and data entry skills.
• Strong commitment to public service.
• Excellent time management skills and ability to meet deadlines.
• Patience and adaptability.
• Ability to effectively manage and resolve conflicts.

Minimum to Midpoint Salary Range: $52,046 - $65,058 per annum. Upon hire, new employees will be placed in a starting salary between the minimum and P50 (midpoint) of the salary range. The P50 of the range represents an employee that possesses full job knowledge, qualifications, and experience for the position.