Gestionnaire Principal(e), Services à la Clientèle et Financement - Accélération vers la Carboneutralité

Qui Sommes-nous Chez FCM

La Fédération canadienne des municipalités (FCM) est la voix nationale des gouvernements municipaux et représente leurs intérêts auprès du gouvernement fédéral.

À Propos De Ce Rôle

• This posting is for an existing position
• This posting is a temporary contract for maternity leave coverage.

Reporting to the Director, Client and Funding Services (CFS), the Senior Manager, CFS is responsible for functional and strategic leadership, planning activities and management of all aspects of the Program to which they are assigned in direct funding offers of the Green Municipal Fund (GMF). The goal is to ensure strategic development, systems oversight, communication of cascading organizational messages, due diligence in process and controls, alignment with corporate strategic priorities, and right-sizing within operations to funding offers, in addition to providing strategic prioritization on mission critical change initiatives that ultimate impact the client funding journey. The Senior Manager also ensures that there is capturing and reporting on critical client feedback, looking for trends and patterns that may inform continuous improvement, reduce process inefficiencies, and enhance client value delivery.The Senior Manager, CFS leads their unit’s work to ensure that the funding products and associated processes are aligned to client needs. The Senior Manager also plays an active role in understanding how to lever additional investments into municipal sustainability projects beyond those being directly supported by GMF funding to enable broad replication and mobilization of environmental solutions in the municipal sector. The Senior Manager, CFS, serves as a leader in internal and external brokering of agreements to ensure that GMF supports and ensures the success of the most transformative opportunities.

Ce que vous ferez

• Responsible for the overall leadership of the funding and outreach staff within their respective unit, which includes but is not limited to formulating and implementing goals and objectives that align with the Program’s goals and objectives, the direct management of staff, recruitment, employee development, coaching, performance improvement planning, terminations, annual performance evaluations, supporting budget development inspiring a shared vision within the unit, fostering an equitable environment, continuous process improvement and encouraging clear communication of messaging to the unit.
• Provides leadership in the development and management of innovative funding programs that meet allcompliance requirements of GMF’s relevant funding agreements, delivers on business objectives, andprovides optimal value to GMF’s clients and stakeholders;
• Oversees the teams strategy and Annual Plan development with the relevant Programs Directors andworks with the team to meet overall funding approval target, withdrawal rates, disbursement metrics as wellas other key metrics.
• Works with the Director, CFS, in facilitating key business and legal decisions in agreement templates andnegotiations.
• Oversees quarterly and annual reporting as it relates to funding initiatives. Carefully monitors the fundingperformance and ensures that annual and long‑term funding targets are met in a way that derivesmaximum results for the program.
• Ensures clear objectives, cascaded from the wider GMF Objectives and Key Results, that best supportachievement of strategic objectives and builds and fosters a performance culture that consistently achieves these objectives.
• Identifies bottlenecks and redundant steps in client service delivery and proposes improvements alignedwith Lean thinking.
• Participates in rapid feedback loops (e.g., after‑action reviews or process huddles) to integrate lessons learned into practice.
• Oversees funding delivery processes and communication strategies to under served communities in amanner consistent with principles of Reconciliation, Anti‑racism, equity, and inclusion.
• Works with CFS Director, Programs, and Marketing and Communications to ensure effective participationin outreach events and activities, according to the Program’s goals and objectives, as specified in the GMFStrategic Plan.
• Monitors and responds to pipeline (under or oversubscriptions, regional balances, in the deployment ofoutreach resources, as appropriate, to address any gaps or needs.

Knowledge And Experience

• University degree in Business Administration, Finance, Engineering or Environmental Sciences, or related field. MBA or Masters’ degree is considered an asset;
• Minimum of 10 years of progressive experience in funding programs or project management with demonstrated knowledge and experience in project funding, including a minimum of 4 years of experience leading professional teams of staff;
• Strong knowledge and experience in the financial and legal aspects of contract negotiation;
• Process improvement: Experience applying Lean or Six Sigma principles to streamline service delivery,reduce waste, and improve client experience.
• Strong people leadership skills (influencing, coaching, challenging, motivating) and ability to delegate,monitor and follow up on projects;
• A proven track record of negotiating complex deals;
• A good understanding of emerging environmental solutions relevant to the municipal sector;
• Strong knowledge of public policy, priorities, trends and delivery mechanisms related to sustainabledevelopment and the environment with emphasis at the municipal level;
• Strong client service orientation;
• Financing experience involving Canadian municipalities and their partners is considered an asset;
• Exceptional leading and initiating skills; can proactively develop strategies and align resources to meetfuture needs;
• Exceptional strategic/conceptual skills;
• Excellent interpersonal skills including negotiation, conflict resolution and the ability to influence to getresults;
• Excellent judgment and decision making skills;
• Excellent verbal and written communication skills including group presentations;
• The ability to work in both official languages (English and French) is an asset.

Échelle Salariale

$109,742.00 - $124,236.00

Ce Que Nous Offrons

Nous offrons un modèle de travail flexible fondé sur la responsabilisation, la collaboration et l’atteinte de résultats. Il est conçu pour favoriser à la fois la performance et le bien‑être. Bien que le travail s’effectue principalement en mode virtuel, des déplacements occasionnels à notre siège social à Ottawa sont à prévoir. La majorité des membres de l’équipe sont basé(e)s dans la région de la capitale nationale.

Le cas échéant, vous pourriez également avoir des occasions de voyager à travers le Canada afin d’échanger avec les collectivités que nous soutenons et de mieux comprendre l’impact de notre travail.

L'expérience des employé(e)s et les mesures de soutien:

• Des modalités de travail flexibles favorisant la productivité et la collaboration
• Un horaire d’été (du 1er juillet à la Fête du Travail) :
  • Journées de travail de 7 heures
  • Congé les vendredis, selon les besoins de l’équipe et les exigences opérationnelles
• Un engagement continu envers le développement des employé(e)s
• Une gamme complète d’avantages sociaux et de services conçus pour soutenir le bien‑être et le développement du personnel. Veuillez noter que les détails et l’admissibilité peuvent varier selon le rôle
• Des espaces de travail modernes situés dans le marché By et au cœur du centre‑ville d’Ottawa

Nous nous engageons à favoriser une culture organisationnelle axée sur l'équité, la diversité, l'inclusion et l'appartenance, où des personnes de diverses identités raciales et ethniques, âges, nationalités, statuts socio‑économiques, orientations sexuelles, identités et expressions de genre, et capacités physiques et mentales peuvent s’épanouir et s’engager pleinement au meilleur de leurs capacités.

Nous accueillons et encourageons les candidatures de personnes en situation de handicap. Des accommodements sont disponibles sur demande à chaque étape du processus de recrutement et de sélection.

L’avenir du travail à la FCM repose sur un modèle hybride ; par conséquent, ce poste combine le travail virtuel et le travail en présentiel. La personne retenue doit résider dans un rayon de 80 km du centre-ville d’Ottawa, sauf indication contraire, et être autorisée à travailler au Canada.

Dans le cadre de notre processus de recrutement, nous utilisements des outils automatisés basés sur l'intelligence artificielle pour présélectionner les candidat(e)s. Toutes les évaluations générées par l'IA sont examinées et validées par notre équipe Employé(e)s et culture organisationnelle.

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