PRACTITIONER NETWORK ADMINISTRATIVE ASSOCIATE

WHO WE ARE

GreenShieldis a proudly Canadian, national non-profit health care and insuranceorganization, driven by our mission of Better Health for All.We believe health care is aright, not a privilege, and we are committed to improving health outcomes,advancing health equity, and building a future where every Canadian can reachtheir full health and well-being potential.

Throughour unique integrated payer-provider ("payvider") model, we offerinsurance, administer benefits, and pay claims as a ‘payer’ while offeringhealth care services such as mental health, pharmacy, telemedicine, and chronicdisease management as a ‘provider’. As a non-profit social enterprise without shareholders, we reinvest our excessearnings to directly support underserved communities. Through GreenShieldCares, we positively impacted the health and well-being of over one millionCanadians between 2020 and 2025. What’s driving us now is the commitment to measurably impact an additionalthree million Canadians by 2030 – across mental health, essential medicines,and chronic disease management – through scalable initiatives that delivermeaningful change in pursuit of our mission of Better Health for All.

AtGreenShield, our culture is where purpose meets passion and performance. Our teams work as one to delivermeaningful, measurable impact for the people and communities we serve.

THEROLE IN A NUTSHELL

GreenShieldHealth is growing fast, and the Practitioner Network Operations Team iscurrently looking for a conscientious, process-oriented and service-focusedindividual to support the ongoing maintenance, quality and compliance of theGreenShield Health Practitioner Network. This role is a critical administrativefunction within the team, supporting practitioner credentialing,recredentialing, record maintenance and day-to-day practitioner support.

The mission of the Practitioner Network Operations (PNO)team is to ensure that the GreenShield Health Practitioner Network is vibrant,robust, well-supported and compliant with network standards. As a PractitionerNetwork Administrative Associate, you will support the team in achieving thismission by:

• Coordinating the annual practitioner recredentialing process, including obtaining, reviewing and tracking licensing and professional documentation.
• Proactively communicating with practitioners to ensure credentialing requirements are completed accurately and within required timelines.
• Maintaining accurate practitioner records and supporting compliance with GreenShield Health network standards and requirements.
• Using HubSpot and other internal systems to track practitioner credentialing activities and follow up on outstanding requirements.
• Responding to practitioner inquiries related to credentialing, payments, network participation and day-to-day administrative support.
• Supporting the ongoing maintenance and quality of the GreenShield Health Practitioner Network through timely and accurate administrative processes.
• Building positive relationships with practitioners and providing a high level of customer service while representing GreenShield Health.

WHO WE'RE LOOKING FOR

• Completion of a college diploma or university degree in a related field or equivalent combination of education and experience.
• Experience in an administrative, coordination, customer service, healthcare or related role.
• Previous experience in a client- or customer-facing role.
• Excellent written and verbal communication skills with attention to detail.
• Strong ability to organize information and synthesize key facts for reporting purposes.
• Ability to lead administrative tasks, such as note taking and booking onboarding sessions.
• Confidence to work independently and within a team environment.
• Excellent organizational and time management skills.
• Excellent decision-making and problem-solving skills.
• Able to work in a dynamic team environment and independently.
• Able to perform multiple concurrent tasks.
• Proven work ethic, with the ability to take initiative and be self-directed.
• Proficiency with technology and internal systems, including MS Office or Google Suite; experience with HubSpot or a CRM platform is an asset.
• Proficiency in organizing and arranging web-based meetings.
• Ability to lead and host internal and external meetings.

WHAT WE OFFER

Base Salary: CAD $43,721.00 - 68,706.00

Offer positioning: Determined using relevant experience, skills, internal equity and current market data.
Total rewards: Health and dental coverage, retirement savings, paid time off and well-being support (up to $10,000 per year for mental health).
Posting disclosures: This is for an existing vacancy.
Work model: Hybrid

THE CULTURE

We believe a career should be meaningful. Not just ameans to earn a living. Our culture is one where everyone's voice is heard andvalued. Because that’s what it takesto create better health for all. We dare to challenge the status quo. And we’redriven by people who have challenged theirs. We believe that yourworkplace should empower you to be the best version of yourself. That’s why we provide aplace where you can be inspired, challenged, and rewarded.
Where your growth means our growth.
Where your voice is heard and valued.
Where your work has purpose. And purpose matters.
We believe our people arecritical to our overall success. Inclusivity makes us a stronger, smarter andmore informed organization. Being intentionally inclusive of diversebackgrounds, perspectives and experiences will enhance our company culture topositively impact how we support our communities. A career at GreenShield isn’t just about personalachievements, it's about making adifference together.
Here’s to Better Health for All!

AFEW MORE DETAILS

Proficiency in English is requiredfor this position. As part of this role, you will be required to communicatewith colleagues or customers who use English as their primary language. By requiring English proficiency for thisposition, we aim to ensure that our employees can excel in their roles,collaborate, and communicate effectively, and contribute to the success of ourorganization.

GS supports diversity, equity andinclusion in our teams and communities, and we value the unique contributionsmade by all. Even if your experience doesn’t align perfectly to everyrequirement, we invite you to apply. We encourage applications fromall candidates and will accommodate needs under human rights legislationthroughout all stages of the recruitment and selection process. Please let usknow of any accommodation through View email address on apply.j-vers.com. Information received relating toaccommodation will be addressed confidentially.

Providing this information givesGS consent to use your personal information to assess your suitability forspecific positions, future opportunities or for your personnel file. Yourrésumé will be held in strict confidence and will be viewed only by theOrganization. Information may be stored outside of Canada and could be used foraggregate statistical purposes (which uses no personal identification).

AI Usage - GreenShield leverages AI to help produce Job Descriptions, and ideate on interview questions. We also leverage AI for interview transcription support.