Housing Services Manager

Ontario Municipal Human Resources Association

TheDistrictofTimiskamingSocialServicesAdministrationBoardsupportsindividualsinneedthroughoutourcommunitiesbydeliveringEarlyYearsandChildCareServices,ParamedicServices,OntarioWorks,andHousingServicesthroughtheeffectiveuseofavailableresourcesandinthebestinterestoftheindividualswesupport.Wearecommittedtoservingandtreatingothersthroughactionsandvaluesbasedonintegrityandrespect.Ouremployeesmakeapositivedifferenceinpeople’slivesbyprovidingquality,person-centeredandinclusiveservices.
Duetoanupcomingretirement,weareseekinganexperienced,collaborativeandeffectivepeopleleadertojoinourseniormanagementteamastheHousingServicesManager,responsiblefortheadministration,operations,anddeliveryoftheDTSSAB’sHousingServices.Thisroleiscrucialindrivingourcommitmenttoensuringsafeandstablehousingforourcommunitymembers.
TheDistrictofTimiskamingSocialServicesAdministrationBoard(DTSSAB)istheServiceSystemManagerresponsibleforthefunding,administrationandoversightofHousingServiceswithintheDistrict.ReportingtotheChiefAdministrativeOfficer,theHousingServicesManageroverseesadiverseportfoliooftheDTSSAB’saccountabilitiesasahousingproviderandcommunitypartnerinmanaging:tenantservices,propertyandmaintenanceoperations,communityhousingadministration,housingandhomelessnessinitiatives,andprovinciallyfundedhousingprograms,includingCanada-OntarioCommunityHousingInitiative(COCHI),OntarioPrioritiesHousingInitiative(OPHI),HomelessnessPreventionPrograms(HPP),Canada-OntarioHousingBenefit(COBB)andOntarioRenovates.
Workingwithinapplicablelegislation,provincialrequirements,DTSSABBoardofDirectorpriorities,approvedbudgets,directionandauthoritydelegatedbytheCAO,theManagerdirectstheplanning,administrationandoperationsoftheDTSSAB’sHousingServicesportfolio,whileensuringeffectiveandaccountableservicedelivery.TheManagermonitorsoperations,leadsHousingServicesstaff,establishesoperationalprioritiesandworkplans,administersprogramresources,monitorsprogramperformance,reportsonresultsandcompliance,maintainsrelationshipswithservicesproviders,identifiesimprovementopportunitiesfortheDistrict’shousingservices,andoverseestheadministrationofcommunityhousingandapplicablehousingandhomelessnessinitiatives.
KeyResponsibilities:
Ensurecoordinatedservicedeliverybetweentenantservices,propertyandmaintenanceoperations,andotherHousingServicesfunctions,andcoordinatehousingactivitieswithotherDTSSABprogramsthroughtheeffectiveuseofavailableresourcesandinthebestinterestofourclients.
ManageHousingServicescontracts,agreementsandservicearrangements,monitoroperationalperformanceassociatedwithcontractedservicesandprogramdeliveryarrangements,ensuringapplicablefundingandserviceagreementsfulfiltheDTSSAB’scommitmentsinthedeliveryofHousingServices.
Overseethemaintenanceofhousingassets,alsomonitorandensureappropriateactiontorespondtooperational,maintenanceandproperty-relatedissues.
Monitorprogramcompliance,revenuesandexpenditures,programfinancialperformance(whilealsoidentifyingpressures,variances,andevolvingrequirements),fundingallocationsperfundingagreements,administrativepractices,aswellasexpensesassociatedwithhousingandhomelessnessinitiatives.
Identify,analyseandmonitoremergingissues,operationalneeds,servicedeliveryorfundingpressures,operationalrisks,opportunitiesforimprovement,andassessimpactstochangesinlegislation,provincialrequirements,programsandfundingagreements.
Considerpracticaloptionsandpreparerecommendations,fortheCAOand/ortheBoardofDirectorstoconsider,regardingHousingServicesmatters.
Successfullyimplementdecisionsandmonitorresultingprogramoutcomes,providingupdatesandadjustingasrequired.
Participateinthedevelopmentofoperatingandcapitalbudgets,andworkcollaborativelywithFinanceonreporting,financialcontrolsandrecommendations.
Maintaineffectiveworkingknowledgeoflegislation,regulations,provincialpolicies,directives,fundingrequirements,andHousingServicespolicies.
Establishandmaintainproductiveworkingrelationshipswithprovincialministries,municipalities,communityhousingproviders,communityorganizations,contractors,andotherpartnersrelevanttoHousingServices.
RepresentHousingServicesoncommitteesandcollaboratewithservicespartnerstosupporttheeffectivedeliveryofhousingandhomelessnessinitiatives.
Requirements&Qualifications:
Post-secondaryeducationinsocialorhumanservices,businessorpublicadministration,communitydevelopmentorarelateddiscipline.Housing-relatedaccreditation,certificatesordesignationspertainingtohousingadministrationormanagement,includingrelatedtraining,ishighlydesirable.
Aminimumoffive(5)yearsofprogressivelyresponsibleandrelevantleadershipexperienceinprogramoroperationaladministrationrelatingtosocial/humanservices,propertymanagement/housingservices,orothercomparableexperienceinmanagingprogramdeliveryinanaccountableserviceenvironment.
Effectivesupervisoryexperienceleadingdirectreports,aswellasestablishingexpectations,monitoringperformance,andprovidingcoachingandsupport.
Anequivalentcombinationofeducation,training,andprogressivelyresponsibleexperiencethathasprovidedknowledgeandabilitiesrequiredforthepositionmaybeconsidered.PriorworkinaDistrictSocialServicesAdministrationBoard(DSSAB),ConsolidatedMunicipalServiceManagement(CMSM),municipality,communityhousingproviderorotherpubliclyfundedorganization,aswellaslegislative,regulatory,policyandfundingknowledgerelatedtohousingandhomelessness,and/orinvolvementwithhomelessnesspreventioninitiatives,communitydevelopmentorcapitalimprovementprograms,arestrongassets.
Experienceoverseeingfundingagreements,managinggrants,administeringgovernment-fundedprograms,andmanagingcomplexbudgetsandexpenditures.
Provenexperiencewithbudgetdevelopment,monitoringfinancials,fundingandresourcemanagement,aswellascompliancereporting.
Abilitytointerpretandapplylegislation,regulations,policies,effectivelymanagecomplexadministrativerequirementsanddevelopoperationalpractices.
Proficiencyinrecognizingandanalyzingoperationalissues,effectivelyproblemsolving,andapplyingsoundjudgmenttomakepracticaloperationaldecisions.
Provenanalytical,conceptual,strategicthinkingskillstointerpretservicedata,identifygaps,recognizeopportunitiesanddevelopsoundrecommendations.
Excellenttimemanagement,strongorganizationalandplanningabilities,andthecapacitytooverseeand/ormanageprojectsandcompetingpriorities.
Abilitytoeffectivelyimplementapprovedplans,decisions,improvementinitiatives,andorganizationalchangeprocesseswithahighdegreeofaccountability.
Excellentrelationship-buildingskills,negotiationandconflictresolutionabilities,highemotionalintelligence,andtactful,empathetic,inclusivecommunication.
Provenconsultationandcollaborativepartneringskillsforworkingwithstaffandbuildingstrong,multi-disciplinarypartnershipswithexternalstakeholders.
Demonstratedsoundjudgement,professionalism,discretion,andaccountabilitywhenmanagingsensitiveandcomplexmattersandrepresentingtheDTSSAB.
Effectivewrittencommunicationandreportwriting,strongpresentationskillsandabilitytoeffectivelyengageandrespondtoquestionsfromBoardmembers.
Technicalproficiency,abilitytodevelopknowledgeofrelevantapplicationsandsystems,proficiencyinMicrosoftExceltodevelopandmaintainspreadsheets.
Workingknowledgeofassetplanningandmanagement,propertymanagement,buildingmaintenanceandrepairs,construction,andtenderprocessesiskey.
Validdriver’slicenceandwillingnesstotravelregularlythroughouttheDistrict.BilingualfluencyinFrenchandEnglishisconsideredanasset.
Wethankallapplicantsfortheirinterest.Professionalreferenceswillberequestedforthoseinvitedtoaninterview.Uponreceiptofanofferofemployment,aCriminalRecord/VulnerableSectorCheckwillberequested.Applicantswillsubmitacoverletterandresume.
Contact View email address on ca.hrm.tc.
TheDTSSABisanequalopportunityemployer. Informationiscollectedundertheauthorityofthe
MunicipalFreedomofInformationandProtectionofPrivacyActandwillbeusedforemploymentassessmentpurposes.
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