Business Development Representative - North America

ValGenesis is a leading digital validation platform provider for life sciences companies. ValGenesis suite of products are used by 30 of the top 50 global pharmaceutical and biotech companies to achieve digital transformation, total compliance and manufacturing excellence/intelligence across their product lifecycle. 

Learn more about working for ValGenesis, the de facto standard for paperless validation in Life Sciences:  valgenesis.com/about

What we need:

As a Business Development Representative for ValGenesis, you will serve as the first strategic point of engagement with prospective customers. Your mission is to thoughtfully engage prospects through phone, email, and other channels to understand their needs, deliver relevant insights on how ValGenesis solutions can support their organization, and guide them through an early-stage evaluation journey.

This role goes beyond high-volume outreach. You will be responsible for nurturing relationships over time, rigorously qualifying opportunities, and developing a deep understanding of each prospect’s priorities and readiness. Through consistent, value-driven engagement, you will cultivate well-qualified, sales-ready opportunities and build a high-quality pipeline before transitioning prospects to the sales team.

What You’ll Be Doing (Responsibilities):

• Respond via phone call to inbound inquiries about ValGenesis products and solutions quickly and enthusiastically. Answer questions and determine the prospect’s interest and ability in moving forward with a sales engagement. 


• Achieve or exceed defined KPI Goals based on qualifying prospects according to established guidelines.


• Proactively reach out via phone call to marketing leads that have self-qualified through a determined set of cumulative activities. 


• Proactively engage high-interest individuals on LinkedIn and other channels to introduce ValGenesis products and solutions. This includes cold-calling select lists of high-potential individuals. 


• Nurture leads over time, rigorously qualify opportunities.


• After a lead is qualified, schedule a pre-demo meeting with appropriate regional sales person. 


• Occasionally attend virtual or in-person events (when safe and as able) as a ValGenesis representative. 


• Update marketing and sales systems with details of phone calls and lead outreach. Ensure data is accurate for use by sales team. 


• Collaborate with marketing and sales teams to provide candid, clear feedback on lead quality, marketing channel quality, and process effectiveness. Your insight is unique and valuable. 


• Contribute to regular reporting as necessary. 


• Participate in ongoing training to stay up to date with products and solutions. 

Requirements

• 2 – 5 years’ experience in a call center or other role where the majority of work was spent speaking with customers, prospects or partners over the phone. This is a phone-centric role. 


• Previous experience working in the Life Science industry.


• Enthusiasm talking to people and helping them identify solutions that improve their daily professional lives (ie: helping to digitize and streamline efforts). 


• Comfort with a blended base-plus-commission salary and desire to hit targets. 


• Excellent verbal and written communication skills


• Operate proactively and is a self-starter


• Possess a strong work ethic including but not limited to staying organized, following process, having strong time management abilities


• Ability to travel 5 – 15% of the time for conferences to manage company exhibit / booth

$70,000 - $80,000 a year

In alignment with our commitment to pay transparency, we are pleased to share the base salary range above for this full-time position. This role may also be eligible for additional incentive or bonus compensation, where applicable.  The final base salary offered will be determined based on the selected candidate’s skills, experience, qualifications, and geographic location. Our compensation ranges are thoughtfully designed and benchmarked according to the specific role, level, and market location to ensure fairness and competitiveness.

This position is being posted to fill a newly created role.

Job Location: 145 King Street West, Suite 1720, Toronto, ON, M5H 1J8

We’re on a Mission

In 2005, we disrupted the life sciences industry by introducing the world’s first digital validation lifecycle management system. ValGenesis VLMS® revolutionized compliance-based corporate validation activities and has remained the industry standard.

Today, we continue to push the boundaries of innovation ― enhancing and expanding our portfolio beyond validation with an end-to-end digital transformation platform. We combine our purpose-built systems with world-class consulting services to help every facet of GxP meet evolving regulations and quality expectations.

The Team You’ll Join

Our customers’ success is our success. We keep the customer experience centered in our decisions, from product to marketing to sales to services to support. Life sciences companies exist to improve humanity’s quality of life, and we honor that mission.​

We work together. We communicate openly, support each other without reservation, and never hesitate to wear multiple hats to get the job done.

We think big. Innovation is the heart of ValGenesis. That spirit drives product development as well as personal growth. We never stop aiming upward.

We’re in it to win it. We’re on a path to becoming the number one intelligent validation platform in the market, and we won’t settle for anything less than being a market leader.​

How We Work

Our hybrid schedule is 3 days per week, within a reasonable commuting distance to our Toronto office. We believe that in-person interaction and collaboration fosters creativity, and a sense of community, and is critical to our future success as a company. 

ValGenesis is an equal-opportunity employer that makes employment decisions on the basis of merit. Our goal is to have the best-qualified people in every job. All qualified applicants will receive consideration for employment without regard to race, religion, sex, sexual orientation, gender identity, national origin, disability, or any other characteristics protected by local law.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.