Medical Director

About Stem Health

Stem Health is reimagining the primary care experience for individuals who want a more thoughtful relationship with their health. Physician-led and membership-based, we combine medical excellence with the warmth of hospitality anchored in a beautifully designed flagship clinic at First Canadian Place, opening September 2026. Our care model is relationship-based, data-informed, and built on time, trust, and exceptional service.

Position Summary

As Medical Director, you are the clinical backbone of Stem Health the physician leader who sets the standard for how care is delivered, who oversees clinical quality and safety, and who ensures our model earns the trust of patients, regulators, and the broader medical community.

Reporting to the CEO, you will shape clinical protocols, lead and develop our physician and clinical team, and serve as the bridge between medical excellence and business strategy. You will ensure everything we do meets or exceeds the standards of the College of Physicians and Surgeons of Ontario (CPSO), while building a care model that justifies and elevates the private pay experience.

This is a senior, hands‑on role in an early-stage environment. You will be defining what clinical excellence looks like at Stem Health and building the systems to sustain it.

Key Responsibilities

Clinical governance and quality

• Establish and maintain clinical protocols, treatment guidelines, and standard operating procedures across all care delivered at Stem Health.
• Implement quality improvement initiatives and monitor clinical outcomes, including patient safety indicators, member satisfaction, and complication rates.
• Review and approve all treatment protocols and clinical pathways before they go live.

Medical staff leadership

• Recruit, credential, and supervise physicians, nurse practitioners, and other clinical staff.
• Lead continuing medical education, peer review, and performance evaluations across the clinical team.
• Develop training programs for new treatments, technologies, and clinical protocols.
• Serve as a visible role model for clinical excellence and member‑centred care.

Patient safety and risk management

• Develop and implement medical risk management strategies; oversee incident reporting and resolution processes.
• Review complex cases and provide senior clinical guidance to the team.
• Handle member complaints related to medical care and ensure continuity and appropriate follow‑up.
• Work with legal and insurance partners to reduce malpractice exposure and uphold clinical standards.

Regulatory and compliance oversight

• Ensure full compliance with CPSO requirements, Health Canada regulations, and all applicable provincial healthcare standards.
• Serve as the designated medical lead for regulatory inspections and audits.
• Oversee informed consent processes, documentation standards, and patient privacy compliance (PHIPA).

Strategic and clinical input

• Partner with the CEO to shape the clinical vision and service strategy of Stem Health.
• Evaluate new technologies, treatment modalities, and potential specialties or care models from both a clinical and business perspective.
• Advise on pricing decisions for medical services and assess the clinical ROI of new offerings.
• Develop premium service protocols that reflect and justify the private pay, membership‑based experience.

External relations and clinical credibility

• Act as a public-facing clinical voice for Stem Health critical for member trust, insurer relationships, and investor confidence.
• Build and maintain relationships with hospitals, physician groups, and referral networks.
• Participate in clinical research, publications, or speaking engagements to advance Stem Health's medical reputation where appropriate.

Qualifications & Experience

• Active medical license in good standing with the College of Physicians and Surgeons of Ontario (CPSO).
• Minimum 7–10 years of clinical experience, with at least 2–3 years in a formal leadership or medical administrative role.
• Experience in clinical operations, private practice, or health system leadership.
• Deep familiarity with CPSO standards, Ontario healthcare regulations, and privacy compliance (PHIPA).
• Demonstrated track record of building clinical teams, leading peer review, and driving quality improvement.
• Knowledge of private healthcare operations and premium care models is a strong asset.
• Experience in executive healthcare, concierge medicine, or health optimization medicine is a significant asset.
• Comfortable operating at the intersection of medicine and business credible with both clinicians and executives.
• Genuine belief in proactive, relationship‑based primary care as a model worth building.

Ideal Candidate

You hold clinical excellence to an uncompromising standard and you also understand how to build the systems that sustain it. You can lead a team of physicians while staying close enough to the patient experience that nothing slips through. You are credible in the boardroom and in the exam room. You bring intellectual curiosity to new service models, sound judgment to clinical risk, and genuine care to every interaction with patients and colleagues.

Why Join Stem Health

• Lead the clinical function of a physician‑led, membership‑based practice at a ground‑floor moment the flagship clinic opens at First Canadian Place in September 2026.
• Define what physician‑led, membership‑based primary care looks like in Canada from clinical protocols to the care culture that makes them real.
• Work alongside an interdisciplinary team of clinicians, designers, and technologists building something that has not existed before.
• Report directly to the CEO with a meaningful seat at the leadership table and direct influence over clinical strategy and growth.
• Competitive compensation with flexibility for part‑time or fractional arrangement during the early stage.
• Eligible candidates may have the opportunity to participate in the company's long‑term success through ownership via stock option allocations.