Salesforce Scrum Master
Astra North Infoteck Inc.
Salesforce Scrum Master – Agile Delivery, Salesforce Platform & Digital Transformation
Key Responsibilities
• Lead and facilitate all Scrum ceremonies including Sprint Planning, Stand-ups, Reviews, and Retrospectives
• Manage end-to-end Agile delivery for Salesforce initiatives
• Partner with Product Owner to manage backlog, prioritization, and sprint readiness
• Ensure user stories are refined, groomed, and aligned with Definition of Ready (DoR) and Definition of Done (DoD)
• Act as a bridge between business, product, and technical teams
• Identify and resolve impediments, risks, and dependencies proactively
• Drive Agile metrics including velocity, burndown, predictability, and sprint health
• Support UAT, defect triage, and release coordination
• Ensure adherence to enterprise Agile, compliance, and DevOps practices
• Coach teams on Agile best practices and continuous improvement
Required Skills
• Proven experience as Scrum Master in Salesforce programs
• Strong understanding of Salesforce platform including:
• Sales Cloud
• Service Cloud
• Financial Services Cloud (FSC)
• Expertise in Agile/Scrum methodologies and delivery frameworks
• Hands-on experience with:
• JIRA
• Confluence
• Agile dashboards
• Strong stakeholder management and cross-team coordination skills
• Experience working with distributed onsite/offshore teams
Preferred Skills
• Experience with Salesforce Financial Services Cloud (FSC)
• Exposure to CI/CD and Salesforce DevOps pipelines
• Knowledge of banking processes, compliance, and regulatory environments
Certifications
• Certified Scrum Master (CSM / PSM) – Mandatory
• Salesforce certifications – Preferred
Nice-to-Have Skills
• Experience in large-scale digital transformation programs
• Exposure to RBC / Canadian banking ecosystem
• Experience managing multi-squad Agile delivery
Essential Skills
• Scrum Master
• Salesforce Agile Delivery
• Salesforce Platform Knowledge
• Agile/Scrum Methodologies
• JIRA
• Confluence
• Stakeholder Management
• UAT and Release Management
• Salesforce DevOps
• Digital Transformation Programs
$95k - $145k per year
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