Senior Strategic Account Director, North America

We’re pushing the boundaries of Insurance Technology INSTANDA is the world's first no code platform for Insurance. A pioneering Insurtech, we’re revolutionizing the insurance industry by offering insurers a versatile tool to create, manage, and distribute digital insurance products. Our innovative technology empowers insurance carriers to adapt swiftly to market demands and navigate the evolving landscape. Our Technology is consistently recognized as the best policy administration platform for innovative insurers, winning awards in both the UK and US. Headquartered in the UK, with a significant presence in North America. INSTANDA has grown significantly in recent years and we are now a team of 200+ employees globally, with partnerships that operate worldwide. We’re continuing to grow our business and our Client Accounts team is at the forefront of our growth plans. Follow us to learn more: Instanda.com | LinkedIn | Twitter | YouTube The Role We are looking for a Senior Strategic Account Director with proven, hands-on experience in Property & Casualty (P&C) insurance, someone who will act as a growth architect for INSTANDA's most valuable enterprise accounts. This role is not about incremental renewals: it's about driving transformational revenue impact. The Senior Strategic Account Director will own the commercial strategy for multi-year, multi-million-dollar agreements, expand INSTANDA's footprint across client organisations, and influence C-suite agendas to accelerate digital adoption. You will be accountable for double-digit annual growth within a portfolio of strategic accounts, proactively creating demand, identifying whitespace opportunities, and shaping client innovation strategies. This is a high-impact role for a commercially driven leader who thrives on influencing senior decision-makers and delivering measurable business outcomes. This role is fully remote. What you will do Revenue Ownership & Growth

• Deliver double-digit annual revenue growth across strategic accounts, securing multi-year, multi-million-dollar agreements that materially impact INSTANDA’s revenue trajectory.
• Design and execute transformational account growth strategies that align client digital ambitions with INSTANDA’s platform capabilities, driving enterprise-wide adoption and market share expansion.
• Identify and convert strategic whitespace opportunities within existing accounts and adjacent business units, unlocking new and significant revenue streams.

C-Suite Engagement & Executive Gravitas This is where you will truly differentiate. You will engage C-suite and Board-level stakeholders not as a vendor, but as a strategic peer, someone who commands the room, challenges conventional thinking, and earns trust through insight and credibility.

• Build and sustain trusted, long-term relationships with clients, including C-suite and Board members across client organisations, positioning yourself as a valued advisor.
• Lead executive presentations, strategic workshops, and quarterly business reviews with authority, articulating ROI, strategic alignment, and innovation roadmaps in language that resonates with stakeholders.
• Navigate complex organisational hierarchies and stakeholder dynamics with political acuity, influencing decisions at the highest levels and accelerating the client’s digital transformation journey with INSTANDA.
• Bring a point of view. Challenge client assumptions constructively, introduce new thinking, and shape client innovation agendas in ways that create pull for INSTANDA’s platform.
• Act as a trusted industry advisor, leveraging deep market knowledge and executive relationships to become embedded in client strategy rather than merely their technology stack.

Market Leadership & Thought Leadership

• Represent INSTANDA as a credible and compelling thought leader at industry forums, delivering keynote-level insights and shaping market conversations on digital insurance transformation.
• Strengthen INSTANDA’s brand presence and cultivate a high-value network of industry decision-makers to accelerate strategic partnerships and pipeline development.

Cross-Functional Collaboration

• Partner with Customer Success Managers to align client success plans with commercial strategy, ensuring seamless delivery of outcomes and a unified client experience.
• Collaborate with Product and Leadership teams to bring client insights and market intelligence into roadmap discussions, directly influencing INSTANDA’s product development priorities.

Operational Excellence

• Maintain rigorous CRM discipline and pipeline management, providing accurate forecasting and transparent reporting to senior leadership.
• Ensure compliance with internal processes and contribute to continuous improvement initiatives.
• Adhere to INSTANDA’s information security policies, guidelines and best practices to protect our company and our clients.
• Contribute to a culture of security awareness across the organisation.
• Adhere to INSTANDA’s information security policies, guidelines and best practices to protect our company and our clients.
• Contribute to a culture of security awareness within the company.

Requirements What we’re looking for We are looking for a senior commercial professional who brings presence, gravitas, and a track record of driving significant growth at enterprise level. The ideal candidate is as comfortable in a boardroom as they are building a growth strategy, someone who can influence C-suite agendas and close complex, multi-million-dollar deals.

• 10+ years of experience in enterprise account management, business development, or strategic partnerships within insurance (carrier, MGA, or vendor) or B2B SaaS, with a clear track record of operating at senior executive level.
• Demonstrated executive presence and gravitas: you are credible, composed, and compelling in front of C-suite and Board-level audiences, able to hold the room and drive decisions.
• Proven track record of driving transformational revenue growth, including ownership of multi-year, multi-million-dollar commercial agreements and complex enterprise negotiations.
• Deep understanding of insurance industry dynamics, workflows (rating, underwriting, policy admin, endorsements, claims, billing), and the strategic priorities of insurance carriers and MGAs.
• Exceptional communication and storytelling skills. Able to translate complex technical and commercial propositions into clear, compelling narratives that resonate at the highest organisational levels.
• Strategic thinking combined with commercial rigour: able to synthesise data, identify opportunities, build a business case, and influence investment decisions.
• High political acuity, able to navigate complex stakeholder environments, build broad coalitions of support, and manage competing interests with diplomacy and confidence.
• Experience operating in and collaborating across matrixed, cross-functional environments.
• Willingness and ability to travel regularly across the U.S. to engage clients and represent INSTANDA at the executive level.
• Proficiency with CRM and productivity tools; exposure to no-code platforms is a plus.

Benefits What we offer

• Pay range: $120,000 - $170,000 USD/ CAD + commission
• Generous 28 vacation days , plus 11 Federal US holidays / all Provincial Statutory Holidays per year.
• One Dynamic Day per month on top of your holiday allowance to spend time doing the things you want to do or simply catching up with life admin.
• Freedom Pass work up to 4 weeks of the year from anywhere.
• FlexiBank you decide when to use your public holiday allocation.
• We offer a full-suite of benefits including Healthcare, Vision, Dental, STD/LTD, Group Life + several other benefits.
• INSTANDA offers a 401(k)/ RRSP matching program.
• All employees are included in the company discretionary bonus scheme
• Access to an Employee Assistance Program
• Annual learning & development allowance of $1,250
• Free access to Microsoft ESI learning platforms

Our company was built by looking at the world through a different lens and our culture today reflects that by encouraging you to be yourself, speak your mind, and share your opinions. We want people who want to push themselves, be part of something great, and be prepared to challenge if they think there is a better way. Collaboration sits at the heart of how we operate, it has fueled our growth enormously and our aim to be ‘world class’. INSTANDA is fueled by Diversity & Inclusion. Different views are advantages, combining our different backgrounds, experiences, and expertise makes us savvier problem solvers and drives better results. INSTANDA is an equal opportunity employer and encourages applications from everybody, regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We want everyone to be the best they can be throughout our recruitment process. Our goal is to foster an inclusive and accessible workplace where everyone has the opportunity to be successful. If you require any additional adjustments please let us know. Visit instanda.com/careers for more information INSTANDA has an in-house recruitment team, which focuses on sourcing great candidates directly. This posting is for an existing vacancy. We do not use artificial intelligence to screen, assess, or select applicants. INSTANDA does not accept unsolicited resumes from agency or search firm recruiters.  Fees will not be paid in the event a candidate submitted by a recruiter without an agreement in place is hired.  When we do use agencies, we have a PSL in place, so please do not contact managers