Director, Operational Resilience

Position Type: Permanent If you’re looking for a fulfilling career that can make a real difference in your life, and the lives of others, you’ve come to the right place. As a national health solutions partner, we put people first in everything we do - and that begins with our team of 8,000+ professionals who bring a cross-section of diverse life experiences and career expertise to Medavie. By collaborating and innovating together, our employees are creating industry-leading solutions in insurance, primary care and emergency medical services that impact millions of lives in Canada each year. Our mission is to improve the wellbeing of Canadians so that every life can be lived to the fullest - and it’s reflected in our award-winning culture. We celebrate individuality and value the diverse perspectives and skills our employees contribute. We go beyond providing competitive pay and comprehensive benefits to offer opportunities for personal and professional growth, flexible work options, meaningful experiences, and supportive leadership. Medavie is where employees can be their best selves, feel they belong, and achieve their full potential.The Opportunity Help shape how Medavie prepares for, manages and responds to operational risk across our organization. We’re looking for an experienced Director, Operational Resilience to lead and strengthen our enterprise approach to Operational Risk Management (ORM), Business Continuity Management (BCM) and Third-Party Risk Management (TPRM). Reporting to the Chief Risk Officer, you’ll work across all of Medavie’s operating companies to build practical, sustainable programs that strengthen operational resilience. This is a hands-on leadership role for someone who can think strategically, build strong relationships and turn risk frameworks into action. As a Director at Medavie, you will embody our values of Caring, Accountable, Responsive, Innovative and Community-minded while fostering an inclusive, high-performing team environment. Success in this role requires the ability to coach & develop others, establish strategic direction, build strong partnerships, lead transformational change, inspire others around a shared vision, and drive execution to achieve organizational outcomes.What You’ll Do
Translate business priorities into operating plans, team objectives, measurable outcomes, and clear commitments.Lead the development and implementation of enterprise frameworks, policies and methodologies across ORM, BCM and TPRM.Establish risk appetite and tolerance levels aligned with regulatory expectations, industry standards and Medavie’s strategic objectives.Lead enterprise-wide operational resilience risk identification, assessment and monitoring, including emerging risks.Strengthen business continuity and crisis management practices, including business impact assessments, recovery objectives, methodologies and supporting playbooks.Advance operational risk processes, including loss reporting and scenario-based risk assessment.Strengthen how third-party risks are identified, assessed, monitored and managed across the organization.Provide operational resilience oversight for significant business initiatives, including new products, acquisitions and technologies.Provide clear, forward-looking risk reporting and insights to Executive leadership and the Board.Partner with leaders across Medavie, as well as Internal Audit, Compliance, Legal and Finance, to strengthen risk and control practices.Build risk awareness and accountability across the organization, coaching leaders on risk ownership and mitigation.What You’ll Bring
10+ years of progressive experience in risk management, operational resilience, audit, compliance or a related discipline.Proven experience building and leading operational resilience programs, with strong knowledge of Operational Risk Management, Business Continuity Management and Third-Party Risk Management.Demonstrated leadership with the ability to coach, support team performance, and drive high engagement effectively.Experience in a highly regulated environment;
financial services, insurance or health care experience is considered an asset.A track record of taking frameworks from concept through implementation and embedding them into business practices.Familiarity with Governance, Risk and Compliance (GRC), business continuity and crisis communication technologies.Strong relationship-building and influencing skills, with the ability to work effectively across different businesses and levels of an organization.The ability to communicate complex risk issues clearly and concisely to senior executives, the Board and other stakeholders.Sound judgment, with the confidence to challenge constructively and remain calm under pressure.Professional risk certifications such as FRM or PRM are considered an asset.English is a requirement, written and verbal, to provide services to our customers and communicate with internal stakeholders.Bilingualism (ENG/FR) is considered an asset.Ability to travel occasionally within Canada.Pay Range: 120,335 - 154,717 CAD The Base Pay range may vary depending on the successful candidate or other relevant job-related factors such as knowledge, skills, qualifications, experience and education/training. In addition to Base Pay, eligible Medavie employees may participate in various performance-based incentive programs. Payments under these programs are discretionary and subject to both individual and organizational results.We believe our employees should reflect the communities we serve and welcome applications from candidates of all backgrounds. To provide the best experience possible, we will support you with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team of your needs. We are committed to making sure recruitment, retention, advancement, and compensation are fair and accessible while following all relevant human rights and privacy laws.We appreciate everyone who has shown interest in this position. Only those selected for an interview will be contacted. While Medavie may use automated tools, including AI, to support application screening, candidates are expected to complete all recruitment interactions independently—without AI assistance to ensure a fair and equitable process. If you experience any technical issues throughout the application process, please email: View email address on ca.hrm.tc is a national health solutions partner and innovative leader in healthcare delivery, benefits management, health management, and primary care. Backed by the strength of a team of 8,500+ professionals from coast to coast, we’re committed to improving the wellbeing of Canadians so that every life can be lived to the fullest. Medavie provides all-in-one private health insurance, public health administration, emergency medical services as Canada's largest contracted provider, as well as primary care, community health, mental health and addictions solutions, medical communications, and clinical training. As a not-for-profit organization, Medavie is one of Canada’s Top 100 Employers, certified by Imagine Canada for philanthropy and community engagement, and Rainbow Registered as an organization that champions diversity, equity, and inclusion.
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