Claims Service Representative
Allstate
- # Claims Service RepresentativeApply: Fully Remote: CAN - ON GTA (Remote): CAN - QC (Remote): CAN - NS (Remote): CAN - AB (Remote): CAN - NB (Remote): Full time: Posted Yesterday: R36718At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.**Job Description**Are you looking to work with a Company that really values its employees? A Company where you will have the opportunity to grow your knowledge and skills? A Company that values diversity, community, and people? A place where your employer promotes flexibility to achieve work/life balance? If that sounds like somewhere you want to be a part of, we want to hear from you. Working with our team, you will have the opportunity to benefit from their real-life work experience designing and implementing pricing models. You will have the opportunity to collaborate, build your network and gain on-the-job experience. At Allstate our employees contribute to the success of the Company. Allstate Canada Group has policies and practices that provide workplace accommodations. If you require accommodation, please let us know and we will work with you to meet your needs. **About Allstate Insurance Company of Canada**Allstate Insurance Company of Canada is a leading home and auto insurer focused on providing its customers prevention and protection products and services for every stage of life. The company is proud to have been named a Best Employer in Canada for nine consecutive years and prioritizes supporting employees and fostering an inclusive, welcoming corporate culture. Allstate is committed to making a positive difference in the communities in which it operates through partnerships with charitable organizations, employee giving and volunteerism. Serving Canadians since 1953, Allstate strives to provide reassurance with its \"You're in Good Hands\" promise.**Role Designation:**Remote**Benefits to joining Allstate*** Flexible Work Arrangements.* Employee discounts (15% on auto and property insurance, plus many other products and services).* Good Office program (receive up to $400 back after purchasing office equipment).* Student Loan Payment Matching Program for Government Student loans.* Comprehensive Retirement Savings Program with employer matched contributions.* Annual Wellness allowance to support employees with improving health and wellbeing.* Personal days.* Tuition Reimbursement.* Working within the community and giving back.The Claims Service Representative is responsible for obtaining first notice of loss reports for non-complex auto and property claims through an Express Claim Center. The individual handles customer questions on process, policies, and next steps, and updates claim information.**Key Responsibilities*** May schedule inspections, send out mitigation vendors or contractors to customer property or set up housing arrangements as needed* Contacts or receives contact from customer or other claim related third parties to obtain and/or provide necessary file information to comply with quality and process standards* Receives, screens, and routes incoming telephone calls and other electronic correspondence* Takes first notice of loss claims, explains the basic claim process, and provides information of a general nature to customers* Retrieves, prints and faxes, or mails supporting documentation to vendors or others as directed* Handles claim files (locates/requests files, files paperwork, reconstructs missing files, moves misfiled documents, sends to other offices, etc.)* Performs clerical duties, including data entry, filing paper documents, email, calendar management, and word processing**Required Skills*** At least 1 year of customer service experience* Competency in oral and written communication, preferable multilingual. This role is looking for a candidate that is bilingual in English and French.* Skilled in providing exceptional customer service* Able to work under pressure and high volumes completing tasks efficiently#LI-MK1À Allstate, de grandes choses se produisent lorsque les membres de notre personnel unissent leurs forces pour protéger les familles et leurs biens des incertitudes de la vie. Et depuis plus de 90 ans, notre sens de l’innovation nous a permis de devancer l’évolution des besoins de notre clientèle. De la défense des ceintures de sécurité, des coussins gonflables et des lois sur les permis de conduire, Allstate est devenue un chef de file de l’industrie en matière de sophistication des prix, de télématique et, plus récemment, de protection des appareils et de l’identité.Description de posteÀ Allstate, de grandes choses se produisent lorsque les membres de notre personnel unissent leurs forces pour protéger les familles et leurs biens des incertitudes de la vie. Et depuis plus de 90 ans, notre sens de l’innovation nous a permis de devancer l’évolution des besoins de notre clientèle. De la défense des ceintures de sécurité, des coussins gonflables et des lois sur les permis de conduire, Allstate est devenue un chef de file de l’industrie en matière de sophistication des prix, de télématique et, plus récemment, de protection des appareils et de l’identité.À propos d’Allstate : Chef de file dans le domaine des assurances automobile et habitation, Allstate du Canada, compagnie d’assurance offre à ses clients des produits et services de prévention et de protection qui conviennent à toutes les étapes de la vie. Au service des Canadiens depuis 1953, l’entreprise met tout en œuvre pour que non seulement ses clients, mais aussi ses employés soient en bonnes mainsMD, comme en fait foi sa présence au palmarès des Employeurs de choix au Canada pendant neuf années de suite, notamment en favorisant une culture organisationnelle inclusive et accueillante. Allstate du Canada tient à contribuer au mieux-être des communautés dans lesquelles elle exerce ses activités au moyen de partenariats avec des organismes caritatifs et de programmes misant sur la générosité de ses employés.*À Allstate, nous avons conscience que la qualité de nos produits découle directement du niveau de satisfaction du personnel à l’égard de l’entreprise. C’est pourquoi nous misons sur le maintien d’une culture où les employés se sentent valorisés et où ils peuvent poursuivre une carrière passionnante. Notre proposition de valeur aux employés permet ainsi de s’épanouir de façon unique.*Les avantages offerts par Allstate* La flexibilité des modalités de travail;* Des rabais d’employé (15 % sur les assurances automobile et habitation, ainsi que des rabais sur de nombreux autres produits et services);* Le programme Bureau en bonnes mains (jusqu’à 400 $ sont octroyés pour se procurer de l’équipement de bureau nécessaire à domicile);* Un programme de paiement de contrepartie pour le remboursement des prêts étudiants aux programmes gouvernementaux;* Un régime d’épargne-retraite complet prévoyant des cotisations de contrepartie de l’employeur;* Une allocation annuelle couvrant des dépenses effectuées pour améliorer sa santé et son bien-être;* Un Jour de réflexion personnelle;* Le remboursement de droits de scolarité;* Une implication dans la vie communautaire;Description de poste Le représentant ou la représentante de service de réclamation est responsable de recevoir les premiers avis de déclaration de sinistre d’assurance automobile et habitation peu complexes par un centre des réclamations express. Le ou la titulaire du poste répond aux questions des clients relatives aux processus, aux polices et aux marches à suivre, et met à jour les renseignements relatifs aux réclamations.Désignation du rôle : à domicileÀ titre de représentant(e) de service de réclamations, vous accompagnerez vos clients pendant le processus de premier avis de sinistre, en offrant une expérience exceptionnelle tout au long de leur parcours de réclamation. Vous leur communiquerez de l’information et des conseils en répondant aux appels entrants et en leur procurant un service impeccable, avec efficience et précision. Il vous incombera de guider les clients et de vous assurer que tous les renseignements sur la réclamation soient bien recueillis.Responsabilités :* Traiter tous les appels de premier avis de sinistre (PAS) auto et habitation;* Répondre aux questions des clients auto et habitation reçues par téléphone, en exerçant un pouvoir décisionnel sur les réclamations;* Fournir un service exceptionnel aux clients selon les normes de qualité prévues et celles du service de réclamation;* Faire preuve d’empathie et de bienveillance envers les clients;* Obtenir tous les renseignements relatifs aux sinistres et les consigner de manière appropriée;* Expliquer les prochaines étapes du processus de réclamation et les prochaines étapes aux clients;* Déterminer la méthode d’inspection appropriée et les services d’urgence nécessaires, au besoin.Exigences :* Un an d’expérience en service à la clientèle;* Un an d’expérience dans un poste d’expert ou d’experte en sinistres auto/habitation;* Compétences en communication orale et verbale, multilingue de préférence;* Habiletés en prestation d’un service à la clientèle exceptionnel;* Capacité à gérer efficacement la pression et des charges importantes de travail.Le Groupe Allstate du Canada dispose de politiques et de pratiques permettant d’offrir des mesures d’adaptation en milieu de travail. Si nécessaire, nous établirons avec vous les mesures qui doivent être prises pour répondre à vos besoins.Lorsque vous vous joignez à notre équipe, vous obtenez non seulement un emploi, mais vous vous ouvrez aux possibilités. Vous aurez la chance de faire passer vos compétences au niveau supérieur. On vous encouragera à remettre en cause le statu quo. Vous façonnerez ainsi l’avenir au profit du bien commun. Vous ferez tout cela dans un environnement souple qui favorise l’établissement de liens et le sentiment d’appartenance. Et forts de la reconnaissance de plusieurs prix d’inclusion et de diversité, nous avons prouvé qu’Allstate donne à tous ses employés le pouvoir d’être un leader, de favoriser le changement et de redonner à la communauté dans laquelle ils travaillent et vivent.Nous sommes les bonnes mains. Et meilleurs ensemble.MDLorsque vous vous joignez à notre équipe, vous obtenez non seulement un emploi, mais vous vous ouvrez aux possibilités. Vous aurez la chance de faire passer vos compétences au niveau supérieur. On vous encouragera à remettre en cause le statu quo. Vous aurez la possibilité de façonner l’avenir de la protection tout en soutenant les causes qui vous sont chères. Avoir un emploi dans notre équipe, c’est faire partie de quelque chose de plus grand que soi. C’est faire partie d’une équipe gagnante qui change concrètement les choses.#LI-MK1**Skills**Claims Administration, Communication, Customer Centricity, Customer Service, Digital Literacy, Inclusive Leadership, Learning Agility, Quality Management, Relationship Building, Results-Oriented, Stakeholder Relationship Management, Time Management**Compensation**Expected compensation for this role ranges from $ 0.00 - 0.00 annually. Actual salary offered to successful candidates will vary based on their skills and experience.**Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger – a winning team making a meaningful impact.**Allstate Canada Group uses AI technology tools to assist in screening, selecting, assessing, and scheduling interviews with candidates as part of the recruitment process.This job posting is for a current open role within the organization.
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