Assistant Manager Administration

Job Responsibility: Toronto Administration Full Time 27168 19 June 2024 Laurentian Bank. Seeing beyond numbers

Seeing beyond numbers™ At Laurentian Bank, we believe we can change banking for the better. Founded in Montreal in 1846, Laurentian Bank helps families, businesses and communities thrive. Today, we have over 2,800 employees working together as One Team, to provide a broad range of financial services and advice-based solutions for customers across Canada and the United States. We drive results by placing our customers first, making the better choice, acting courageously, and believing everyone belongs. This role sits within Laurentian Bank. Reporting to the Manager, Mortgage administration; the Assistant Manager is responsible for a variety of functions in an effort to support various business lines. While working closely with the Manager, the Assistant Manager will be accountable for employee engagement, distribution of work, closely monitoring all tasks and resources to ensure that service standards and productivity levels are met/exceeded for each business line. Responding to inquiries raised by internal and external stakeholders. The incumbent must comply with regulatory, legislative and industry standards. Responsibilities:

• Manages the daily operations of the team.
• Oversees activities under their responsibility by including critical elements of quality control, productivity and stability follow-up, as well as security and integrity of all operations in their domain.
• Develops and maintains positive relationships with business partners and customers internal and external to the Bank.
• Plans, organizes, coordinates, and manages work and resources within assigned areas of responsibility to meet division, department, and organization goals.
• Resolving any issues that may arise and escalate as needed. Able to perform well in a high volume, high intensity environments
• Participates actively in the achievement of various projects and mandates that may have a significant impact on the Bank's profitability and efficiency.
• Support the Bank's transformation activities.
• Manages the employees under their responsibility in accordance with the legislation in effect and with the Bank's policies, programs, procedures.
• Evaluates employees' performance, ensures the development of their potential through coaching and training, and decisions regarding hiring and performance.
• Maintains knowledge of current legislation and the Bank's policies, programs and procedures and remains aware of market trends.
• Carries out any other similar or general task at the request of their superior or that may be required by their function.

Qualifications :

• Demonstrated ability in core and role specific competencies including: Adaptability, Teamwork, People Management, Problem Solving, Judgment, Decision Making and Results Orientation.
• Post-secondary degree or diploma in a business or related discipline and 5 - 8 years of related administration experience.
• 3 to 5 years of demonstrated people management or other related experience is required for the role.
• Good understanding of the financial services industry, its independent distribution channels, and the regulatory environment.
• Strong written, verbal and presentation skills with the ability to effectively communicate with confidence.
• Strong organizational and analytical skills demonstrating the ability to think broadly and strategically without losing sight of the details
• Demonstrated planning, organizational, communication, presentation, and coaching skills
• Customer service oriented with the ability to set service standards and expectations for the team.
• Ability to deal with multiple priorities or demands under pressure.
• Proficiency with Microsoft Office applications (Word, Excel, PowerPoint and Outlook) is required.
• Bilingual* (French/English) verbal and written communication skills are mandatory.

• “ Qualifications

Professional working proficiency in French and English languages required as position involves frequent written and oral communication on complex matters with internal and external parties in both languages.”

What Laurentian Bank has to offer you

The total compensation offered by Laurentian Bank encompasses a comprehensive range of benefits, highlighting our commitment to the well-being and success of our employees. Here are some of the key points of our offering:

• The actual annual base salary offered will take into account internal equity, skills, and experience among other factors.
• Total compensation: Earn a comprehensive compensation package that includes annual reviews and performance-based bonuses.
• Work model: We prioritize a hybrid work model based on business needs.
• Stock purchase plan: Become not just an employee, but a Laurentian Bank shareholder. Employer matching takes your investment even further.
• Time off: In addition to paid vacation, we provide floating days and leave options to accommodate the diverse needs of our employees. Plus, as an extra perk, you also get a paid day off to celebrate your birthday.
• Health and wellness: Take care of your health and well-being with access to healthcare professionals, our Employee and Family Assistance Program (EFAP), and a Stress Management and Well-Being Program.
• Group insurance and pension: We offer a competitive insurance program based on your family's needs and a defined contribution pension plan to help prepare for your future.
• Financial benefits: As a Laurentian Bank employee, you're also the best ambassador for our products and services. Take advantage of employee-only offers on a wide range of products. Enjoy exclusive deals and preferred rates on products and services including insurance, hotels, train tickets, spas and many more.

We are committed to creating a fulfilling professional environment where your skills are valued, and your well-being is a priority. Join us for a rewarding career at Laurentian Bank.

Inclusion and Accessibility

At Laurentian Bank, we believe everyone belongs. We are committed to fostering an inclusive work environment that reflects the diversity of our customers and our communities and where everyone feels like they belong and can thrive. To this end, we encourage applications from individuals from equity-deserving groups, including Indigenous persons, racialized and persons with disabilities, marginalized genders and the 2SLGBTQIA+ community.

We strive to offer a flexible and accessible work experience that is inclusive of everyone. If at any time you need an accommodation, please let us know.

PIPEDA

We may collect, use or disclose your personal information for the purpose of establishing an employment relationship with you.

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