Service Account Manager

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Become our next FutureStarter

Are you ready to make an impact? ZF is looking for talented individuals to join our team. As a FutureStarter, you’ll have the opportunity to shape the future of mobility. Join us and be part of something extraordinary!

[pro] Service Account Manager - Canada

Country/Region: CA

Location

Woodstock, ON, CA, N4S 7W3

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Req ID 88489 | TCL - Braking Woodstock, Canada, ZF Active Safety Systems Canada Ltd.

About the team

The [pro]Service Account Manager is responsible for maintaining and expanding the ZF [pro]Service Workshop Network by driving network quality, coverage, and value. This role serves as a critical link between internal functional teams and external workshop partners to ensure alignment, promote program benefits, and enhance the customer experience. The ideal candidate combines technical understanding, customer service excellence, and program development skills to support the growth of our service ecosystem and drive product sales.

What you can look forward to as a [pro]Service Account Manager:

Maintain and execute the strategic roadmap for the ZF [pro]Service Network and expand network presence by onboarding qualified workshops across target geographies.

Conduct annual audits of network partners to ensure compliance, performance, and service quality and identify gaps in network coverage and implement corrective actions as needed.

Support the development of marketing initiatives aimed at increasing brand awareness and network value.

Collaborate cross-functionally (Training, Sales, Warranty, etc.) to enhance program benefits.

Coordinate and lead network conferences and engagement events and serve as the primary point of contact for [pro] service partners.

Build and maintain strong relationships through proactive support and service.

Ensure all activities contribute to the direct or indirect sale of ZF products and services.

Maintain a comprehensive and accurate customer database and ensure partner visibility across internal systems and marketing platforms.

Up to 30% travel expected, including site visits, audits, and regional training or conference events

Your profile as a [pro] Service Account Manager:

Bachelor's Degree in Business, Engineering, or other relevant field

3+ years of experience in Sales and/or Customer Service

Automotive industry experience required; Commercial Vehicle market experience preferred

Experience in training content development and program certification a strong plus

Technical understanding of systems, products, and diagnostics preferred

Strong proficiency in Microsoft Office (Excel, PowerPoint, Outlook, etc.)

Excellent verbal and written communication skills, including public speaking and presentations

Highly self-motivated with the ability to work independently and manage multiple priorities

What We Offer

A supportive collaborative team environment

Annual Incentive Plan

Paid Vacation

401k Plan

Health Care Benefits

Paid Holidays

A strong diversity culture

Supportive Employee Groups and community outreach activities

Be part of our ZF team as [pro] Service Account Manager - Canada and apply now!

Contact

Bethany Vijayakumar

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What does DEI (Diversity, Equity, Inclusion) mean for ZF as a company?

At ZF, we continuously strive to build and maintain a culture where inclusiveness is lived and diversity is valued. We actively seek ways to remove barriers so that all our employees can rise to their full potential. We aim to embed this vision in our legacy through how we operate and build our products as we shape the future of mobility.

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Find out how we work at ZF

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