Team Leader - Manager

Morning Team Lead

Gold's Gym BC is looking for a Morning Team Leader join our club team. If you're passionate about fitness, enjoy building relationships, and thrive in a customer service focused environment, we'd love to hear from you.

SHIFT- Early Mornings 8am-330pm weekdays (weekends as needed)*
Must be available: 5 days a week - Full Time 32-40 hours
No extended travel permitted in the first 6 months of employment 

Key Responsibilities

• Greeting and welcoming members and guests into the facility 
• Assist member with account issues and concerns 
• Ensure all member and guests check in processes are followed
• Ensure accurate completion of POS payments 
• Maintain accurate cash handling and reconciliation 
• Ensure all morning staff arrive on time, in uniform and are completing all early morning tasks.
• Complete team briefing before peak morning hours, check in with designated leaders.
• Delegate tasks effectively and monitor completion.
• Coach staff on customer service and operational standards.
• Open the facility on time every scheduled shift. 
• Cover opening shifts when scheduled team members are unable to attend scheduled shifts (4:45am Start)
• Maintain an accurate shift handover for the afternoon/evening team.
• Respond promptly to management communications. 
• Report operational concerns before they become major issues.
• Assist Sales Team with touring guests, and potential members. 
• Complete all other assigned clerical and reporting duties.

Qualifications

• Minimum 1 year of experience in a customer service role. 
• Strong interpersonal, negotiation, and relationship-building skills.
• Self-motivated with the ability to work independently and as part of a team.
• Excellent written and verbal communication skills.
• Proficiency with Microsoft Office Suite, including Word, Outlook, and Excel.
• Passion for health, fitness, and helping others achieve their goals.
• Must have reliable transportation, live within a reasonable distance of the Port Coquitlam Facility.
• Valid First Aid Certifications an asset. 

What We Offer

• Competitive compensation with performance-based earning potential.
• Complimentary Gold's Gym membership.
• Employee discounts on Gold's Gym products and services.
• Positive, supportive, and team-oriented work environment.
• Opportunities for career growth into Management.

We thank all applicants for their interest; however, only those selected for an interview will be contacted.
 

Compensation: $20.00 - $23.00 per hour

Founded in 1965 as a small gym in Venice Beach, California, Gold’s Gym has grown into one of the most iconic and respected fitness brands in the world.

Gold’s Gym BC is locally owned and operated, with three clubs across the Lower Mainland: Langley, Port Coquitlam, and Vancouver. For over 20 years, we’ve been a trusted part of the Vancouver fitness community, welcoming members and fitness enthusiasts from around the world.

We offer a supportive, energetic team environment where passion for fitness meets real opportunities for growth and development. Our team members enjoy a positive workplace culture, ongoing training, and the chance to build a rewarding career within a globally recognized brand, while still benefiting from the close-knit feel of a locally owned business. 

If you’re motivated, people-focused, and passionate about helping others live healthier lives, you’ll feel right at home here.