Dayforce Support Team Lead Role

Lead the Dayforce Support team at Raffles Hotels & Resorts, delivering exceptional operational guidance and ensuring effective ticket resolution while maintaining high support standards.
As the Dayforce Support Team Lead, you will supervise a dedicated analyst team, serving as the main escalation point for complex inquiries. With 3-5 years of experience in Dayforce support, you will oversee operational efficiency, provide coaching, and manage ticket systems to adhere to service standards.
Key Responsibilities: - Act as a primary escalation point for Dayforce inquiries - Conduct one-on-one meetings to assess workload and capacity - Manage the team mailbox and ticket resolution process - Perform configuration updates and support payroll activities - Ensure adequate analyst coverage during critical support periods
Requirements: - 3-5 years configuring and supporting Dayforce - Experience with multiple Dayforce modules - Strong troubleshooting and analytical skills - Excellent communication and stakeholder management - Experience leading team members and handling priorities
Become instrumental in Raffles Hotels & Resorts' success with your Dayforce expertise and leadership skills.#J-18808-Ljbffr