Professional Services Engineer

Job Description
Grey Owl is looking for an experienced Professional Services Engineer to design, implement, migrate, and improve technology environments for our clients. Grey Owl is a wholly owned subsidiary of Onni Group that evolved from Onni’s internal technology department into a full-service technology provider. Today, Grey Owl supports Onni Group and all of its subsidiaries across a large and diverse portfolio of residential, commercial, hospitality, construction, and mixed-use environments throughout North America, while also serving external commercial clients. Learn more at Only candidates currently located in the Vancouver, BC area will be considered. This is not a remote or hybrid role. Daily onsite presence is expected at the Grey Owl office in Downtown Vancouver. This is a hands-on, project-focused engineering role. Most of your time will be spent delivering planned infrastructure, cloud, Microsoft 365, networking, security, and migration projects rather than working a queue of reactive support tickets.Perks: Competitive pay & a Comprehensive Benefits Package. Benefits include company-paid extended health care, dental care, vision care, life insurance, critical illness, and critical life insurance. Annual Education Allowance Generous Referral Program Fun & collaborative company culture with lots of team-building events Local discounts to restaurants, clothing stores, personal training, and more Free access to a fully equipped gym Friends and Family rates for hospitality brandsWhat You Will Do
You will be responsible for the technical delivery of client projects from discovery and planning through implementation, testing, documentation, and handoff. Typical projects include: New-client infrastructure onboarding and remediation Office moves and production infrastructure cutovers Infrastructure refreshes and upgrades Firewall, switching, wireless, VLAN, VPN, and routing implementations Backup, disaster recovery, and business continuity solutions Microsoft 365 tenant migrations involving Exchange Online, Teams, SharePoint, and OneDrive Microsoft Entra ID, Conditional Access, MFA, identity synchronization, and hybrid identity Windows Server and Active Directory migrations, upgrades, and remediation Server, file-service, and workload migrations VMware and Hyper-V deployments and migrationsYou will also: Develop implementation plans, migration plans, rollback procedures, and technical checklistsAssess existing client environments and identify technical dependencies before implementationTest and validate solutions before and after production deploymentTroubleshoot complex technical issues encountered during projectsCoordinate with clients, vendors, service providers, and internal teamsTrack progress against project scope, schedule, and budgetIdentify scope changes and raise them before additional work is performedMaintain accurate project and technical documentationUpdate diagrams, configuration records, asset information, and other client documentationComplete technical handoffs to Grey Owl’s Managed Services teamProvide knowledge transfer to internal teams and, where required, clientsIdentify opportunities to standardize and automate deployment processesWhat We Are Looking For
We are looking for someone who can independently deliver production infrastructure projects, not someone whose experience is primarily limited to service desk support.You should have: 5+ years of professional IT infrastructure experience 3+ years working within an MSP, IT consulting firm, or professional services organizationDemonstrated experience independently delivering infrastructure projectsExperience performing production migrations and infrastructure cutoversExperience working directly with small and mid-sized business clientsStrong troubleshooting and analytical skillsStrong technical documentation skillsProfessional client-facing communication skillsExperience working within a PSA or project-management systemHow You Work
A strong Professional Services Engineer: Plans before making production changesUnderstands the project scope before beginning workIdentifies missing prerequisites and risks earlyTakes ownership of technical outcomesCommunicates proactively when conditions or timelines changeRecognizes scope creepTests thoroughly before considering work completeDocuments changes as part of the implementationBuilds solutions that can be effectively supported after project handoffAutomates repetitive deployment activities where practicalKnows when to troubleshoot independently and when to escalateCertifications
Relevant certifications are valued, but practical experience is more important. Examples include: Microsoft 365 or Microsoft identity certifications Fortinet certifications Cisco CCNA or CCNP VMware Certified Professional Veeam certifications CompTIA Network+, Security+, or CySA+ ITIL Foundation Project management certifications such as CAPM or PMP Equivalent combinations of experience, education, and certifications will be considered.Location and Work Schedule
This position is fully onsite in Vancouver, BC. Remote and hybrid arrangements are not available. The role includes regular work from the Grey Owl office in Downtown Vancouver and travel to client locations throughout Greater Vancouver, depending on project requirements. Most work is completed during normal business hours. Some projects require scheduled evening or weekend work, which is generally planned in advance.Salary
Salary Range: $95,000 - $120,000About The Company
Onni For over half a century, Onni has been building communities for people to live, work, and play. Our success reflects our commitment to our employees and partners, and our dedication to quality construction, innovation, sustainability, and customer satisfaction. Our expertise expands across North America, with offices in Vancouver, Toronto, Los Angeles, Seattle, Phoenix, and Chicago.AI Use
This role may involve the use of artificial intelligence (AI) tools to support research, analysis, content development, design, reporting, or operational efficiency. Employees are expected to use AI responsibly and in compliance with company policies, data privacy requirements, confidentiality obligations, and applicable laws. All AI-generated or AI-assisted outputs must be reviewed for accuracy, quality, and appropriateness before use. Employees are also expected to disclose when AI tools have been used in the creation of work and must not present AI-generated content as solely their own original work.How To Apply
How To Apply: Please apply through the link on the job posting and attach your resume and any other required documents. We thank all applicants for your interest in the Onni Group. Note that only those applicants under consideration will be contacted. Thank you for your interest in a career with Onni Group! We believe that the strength of a company lies in its people and are fortunate to have an extremely motivated and dedicated staff that brings expertise and attention to detail in every project they undertake. If you believe that your skills would be a valuable addition to our team and would like the chance to be a part of the award-winning Onni Group, please check our open opportunities. To best stay up to date about all things Onni, please follow us on the following social media: Instagram LinkedIn Twitter/X FacebookPlease do not contact our managers or employees directly in an attempt to present candidates without a written request, and a signed agreement within the last 12 months. Complying with this request will be a major factor in determining a professional relationship with Onni Group. Any submissions of unsolicited resumes directly to Onni employees, managers or any Onni email address will not be bound or obligate Onni in any way to pay any fees if such a person is hired. If you are interested in working with Onni, please contact View email address on ca.hrm.tc and email us info about your company. We will then contact you to set up any further discussions. Please note, all Onni hiring requires at minimum an official virtual or in-person interview prior to offer stage.
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