Client Services Representative (Fixed Term)

Business Unit: Company 3
Job Title: Client Services Representative (Fixed Term)
Location: Vancouver, BC (On-Site)
Hours of Operation: 9:00am - 5:30pm PST
*Pay Rate: $18.25 CAD hourly

 

POSITION SUMMARY: 

Responsible for assisting the Head of Operations and Facilities Manager in the day to day running of Company 3’s Vancouver office. We are looking for an Operations & Client Services Representative who has a passion for delivering the highest levels of service to clients and employees. The ideal candidate will be friendly, welcoming, confident, professional, and approachable with strong interpersonal skills and excellent customer service skills. They will have previous experience in a high-end hospitality role. Attention to detail will be crucial to ensure consistency and the effective and timely set up of our client-facing areas, meeting rooms and event spaces. You will be expected to support the Client Services and Operations team in the day-to-day planning and organization of client meetings, internal and external events, assisting the execution of our hospitality offering. 

MAIN DUTIES: 

The Client Services Representative will  assist the Client Services team with day to day running of all client meetings and events. They will ensure all the suites and meeting rooms on the client floors are set up. They will be the main point of contact for all client visits. They will serve clients and producers refreshments and food in review suites on a daily basis in a polite and friendly manner. Other duties include:

• Ensure security protocols are followed.
• Ensure all client requests are completed in an efficient and timely manner.
• Set up and cater for client lunches.
• Manage and keep a record of stock.
• Handle all incoming calls.
• Complete accurate expense reports.
• Provide administrative duties.
• Organizing and assisting with Social Activities and events for staff.
• Look after the kitchens and common areas located on every floor on a regular basis, making sure they’re clean & tidy and stocked with the necessary essentials for staff. 

WHAT YOU BRING: 

The ideal candidate will bring previous experience in a hospitality, client facing role. They will bring previous experience in a fast-paced environment. They will be creative, organized and competent with admin based work. They will be passionate about delivering the highest levels of service with a desire to learn and work hard. The ideal candidate will also bring the following:

• Ability to think on their feet and adapt to ensure last minute requests are executed in a timely and efficient manner.
• Ability to work effectively and have a pro-active approach to tasks.
• Fluent in English.
• Confident, outgoing, friendly with a can-do attitude.
• Previous training in food hygiene and/or food service.
• Knowledge of relevant health and safety regulations.

ABOUT THE COMPANY:

Company 3, including its various business units and family of brands, provides a full range of Creative Services for content creators, including conceptual design, pre-vis, look development, ideation and rapid prototyping, 3D animation/CGI, motion graphics/designers, matte painting, compositing, dailies and production services, color grading, post-production finishing, marketing/trailers, live-action production, experiences, and more.

Diversity and Inclusion at Company 3:

Creativity has diversity at its core. We celebrate the value of each unique experience by being dedicated to fostering the most diverse, equitable, and inclusive culture where every employee feels empowered and safe to show up to work as their full self.

It is our policy to provide equal employment opportunities to all applicants and employees. Please inform the Company's HR representative if you need assistance completing any forms or otherwise need any accommodation or support in order to participate in the application process.

*The listed pay range represents the lowest to highest range that we in good faith believe we would pay for this role at the time of this posting. This range may be modified in the future. An employee’s pay position within the range may be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, local currency exchange rates, performance, shift, travel requirements, sales or revenue-based metrics, applicable law, and business or organizational needs. 

The benefits for eligible part-time employees working 25 or more hours per week and full-time employees in the US include a comprehensive package of health, retirement, and insurance benefits and paid time off. The benefits for eligible project hires and part-time employees working less than 25 hours per week in the US include retirement, select insurance benefits, and where required by law, health benefits. For roles filled in Canada and other territories, local benefits plan offerings as adopted and amended from time to time will apply.

The above compensation and benefits information is provided in accordance with various state, provincial, and local pay transparency laws.

This position is for an existing vacancy. Both external and internal candidates can apply for this role through the Company’s Career Page. The Company generally only contacts those individuals who have submitted an application which it wishes to interview. To the extent required by applicable law, the Company will contact candidates who are interviewed, within 45 days of their last interview, to advise as to whether or not a hiring decision has been made.