(REMOTE) Client Success Manager

Are you a health or performance professional thinking about a career change? Are you passionate about how technology can help progress your profession?

If you have experience working in a clinical or high-performance setting and are a physiotherapist or an athletic trainer a role as a Client Success Manager at VALD could be the change you need!

Our Client Success team is dedicated to assisting clients in implementing and embedding VALD technology. The Client Success team continues to support the client throughout their journey with VALD.

As a Client Success Manager at VALD, you will work directly with an assigned portfolio of clients as the VALD subject matter expert and strive for the highest level of client satisfaction in the delivery of services. Manage client onboarding, ensuring clients are fully supported to implement VALD systems successfully.

Build strong relationships with clients through online methods and occasionally face-to-face.

Identify client support needs and opportunities for growth.

Online client presentations using Microsoft Teams.

Regular activity tracking and reporting, using SaaS applications – HubSpot, Microsoft Suite, Email.

Manage multiple assignments and support requests simultaneously while working independently or with other team members.

Excellent grammar, spelling, and proofreading skills.

We are looking for a physiotherapist, exercise physiologist or sports scientist looking to make a change or, quite simply, a go-getter who is excellent with people—someone with a can-do attitude and who is interested in technology and helping clients implement systems and solutions.

You will be a self-starter who is comfortable supporting and educating our amazing clients. Attention to detail and a commitment to quality control.

Highly organized with practical time management skills.

Research shows that while men and women share similarities in how they look for jobs, women may hold back if they don't meet 100% of the criteria, while men usually apply after completing about 60%.

VALD is the world leader in musculoskeletal technology, providing innovative human-measurement technology to over 10,000 organizations around the world including some of the world's most elite sporting teams, universities and Defense departments. Eight years on from its humble beginnings around a share-house dining room table in Brisbane, Australia, VALD has grown to a team of over 300 team members in over 30 countries, with four offices across Australia, the UK and USA. Named in LinkedIn's Top 25 Startups for 2022 in Australia , VALD's best asset is not our technology but our people and culture. Regular travel opportunities to get the entire VALD team together for your ongoing development.

The latest equipment and remote setup to perform at your best.

Diversity & Inclusion Commitment

VALD's best asset is not our technology but our people and culture. A culture of inclusion and diversity is critical to our business. It's not a separate initiative – we aim to embed inclusion and diversity in everything we do. We are committed to fostering an inclusive work environment and embracing diversity, including gender, nationality, disability, age, marital/parental status, ethnicity, gender identity, socioeconomic background, and sexual orientation. Successful applicants will be subject to background checks (including identity and criminal record checks).