Inside Sales & Account Manager - Customer Experience & Key Accounts

About the Client

Our client is a well-established manufacturing company in the building materials and sheet metal industry , specializing in producing high-quality metal products used in construction projects. They supply contractors, homebuilders, and distributors with reliable, custom-fabricated solutions that support residential, commercial, and industrial builds.

The company is known for its strong reputation in the industry, commitment to quality, and long-standing customer relationships across the construction and building supply sector.

Job Summary

We are seeking a Customer Experience & Account Manager to support customer relationships, business development, and account growth within a manufacturing and building products environment. This role focuses on delivering exceptional customer service while driving revenue growth, managing key accounts, and coordinating effectively across sales, operations, and production teams.

Location: Winnipeg, MB
Department: Sales & Customer Service
Reports To: Managing Director
Salary: $50,000 – $60,000

Key Responsibilities

Customer Experience & Account Management

• Manage day-to-day customer interactions across contractor, distributor, and commercial accounts
• Ensure high levels of customer satisfaction through timely communication and problem resolution
• Act as the primary point of contact for key accounts and escalations

Business Development & Sales Growth

• Identify opportunities for account growth, upselling, and cross-selling
• Support territory and account growth strategies
• Maintain and develop long-term customer relationships

Quoting & Order Management

• Prepare and issue quotations and estimates
• Manage order-to-cash cycle including order entry, tracking, and follow-ups
• Coordinate delivery schedules with operations and logistics teams

CRM & Reporting

• Maintain accurate customer records using CRM/ERP systems (e.g., Sage 300)
• Track sales pipeline, opportunities, and follow-up activities
• Generate reports using Microsoft Excel and ERP tools

Operations Coordination

• Work closely with manufacturing, purchasing, shipping, and production teams
• Ensure order accuracy, timely fulfillment, and issue resolution
• Support forecasting and inventory planning activities

Process Improvement

• Identify opportunities to improve customer service workflows and internal processes
• Support implementation of CRM/ERP improvements and tracking systems

Required Skills & Experience

• Experience in Customer Experience Management, Account Management, or Inside Sales
• Strong understanding of business development and account growth strategies
• Experience with CRM and ERP systems (Sage 300 preferred)
• Strong Excel and reporting skills
• Knowledge of order-to-cash processes
• Ability to manage multiple accounts and priorities
• Strong communication and problem-solving skills
• Experience working with distributors, contractors, or manufacturing environments

Key Competencies

• Customer-focused mindset
• Relationship building and retention
• Analytical thinking and margin awareness
• Strong coordination and organizational skills
• Results-driven with attention to detail

Preferred Experience

• Background in building products, manufacturing, or distribution industries
• Experience managing 100+ accounts or large customer portfolios
• Exposure to forecasting, pricing support, and sales pipeline management