Contact Domain Steward

Job Type:  Permanent  
Work Model:  Hybrid  
Reference code: 133050
Primary Location:  Toronto, ON
All Available Locations:  Toronto, ON; Brossard, QC; Burlington, ON; Calgary, AB; Edmonton, AB; Fredericton, NB; Halifax, NS; Kitchener, ON; Laval, QC; Moncton, NB; Montreal, QC; Ottawa, ON; Quebec City, QC; Regina, SK; Saint John, NB; Saskatoon, SK; St. John's, NL; Vancouver, BC; Victoria, BC; Winnipeg, MB

 

Our Purpose

 

At Deloitte, our Purpose is to make an impact that matters. We exist to inspire and help our people, organizations, communities, and countries to thrive by building a better future. Our work underpins a prosperous society where people can find meaning and opportunity. It builds consumer and business confidence, empowers organizations to find imaginative ways of deploying capital, enables fair, trusted, and functioning social and economic institutions, and allows our friends, families, and communities to enjoy the quality of life that comes with a sustainable future. And as the largest 100% Canadian-owned and operated professional services firm in our country, we are proud to work alongside our clients to make a positive impact for all Canadians.

By living our Purpose, we will make an impact that matters.

• Have many careers in one Firm.
• Enjoy flexible, proactive, and practical benefits that foster a culture of well-being and connectedness.
• Learn from deep subject matter experts through mentoring and on the job coaching

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Own and steward Contact data to enable confident decision making, support reliable marketplace reporting, and build trust in the quality of our data as our Contact Domain Steward.

What will your typical day look like?

 

The Contact Domain Steward (Manager-level) leads and operationalizes enterprise-wide Contact data governance. This role is accountable for the quality, governance, and lifecycle management of Contact data, partnering with business, technology, and Data & Insights teams to ensure data is well defined, governed, and fit for purpose. The steward manages the golden record, resolves data issues, and establishes efficient, automated controls and workflows aligned to Deloitte Canada’s Data Governance Operating Model. Responsibilities include mastering Contact data, meeting governance standards, achieving KPIs, managing requests within SLAs, and enabling trusted data for sales, marketing, engagement delivery, operational, and leadership decision-making.

 

Key Responsibilities:

1. Contact Domain Governance & Stewardship
   Own and operationalize Contact domain data governance, including Critical Data Elements (CDEs), business definitions, metadata, and lifecycle controls. Act as the accountable decision authority for Contact data standards, changes, prioritization, and issue escalation in alignment with the enterprise Data Governance framework.
2. Contact Data Mastering, Data Quality & Issue Management
   Oversee monitoring, triage, and resolution of Contact data quality issues impacting marketing, sales, engagement delivery, compliance, and reporting processes across the Contact lifecycle.
   Proactively monitor, identify, and drive root-cause analysis and remediation in partnership with Technology, application owners (e.g., Salesforce / Juno), and Data & Insights teams, ensuring sustained improvements to Contact data quality. Develop robust, automated workflows and proactive controls to monitor, identify and resolve Contact data-related issues on a timely basis. Act as Product Owner for relevant Contact data mastery applications (e.g., Contact-related Master and Reference Data Management applications) and data products.
   Leverage modern AI-tools to profile Contact data, build automated controls and data mastery workflows.
3. Stakeholder Partnership & Enablement
   Partner with Domain Owners, Data Custodians, Data Stewards, users, business and technology teams to embed Contact data accountability into operational processes. Enable consistent application of enterprise data standards, controls, and policies across platforms and downstream use cases.
   Own relationship with Global MDM team to ensure Contact domain requirements and standards for the Canadian member firm are clearly established. Develop and monitor adherence to SLAs established between Canada and Global and drive issue escalation and resolution on a timely basis.
4. Change & Continuous Improvement
   Ensure Contact data governance requirements are embedded upfront in relevant business, data and technology initiatives. Drive data profiling, data migration, testing and certification of Contact data quality across all relevant initiatives. Lead continuous improvement of Contact data stewardship practices and documentation, including automation and use of modern AI tools to drive efficiency, productivity and data trust. Promote data literacy with relevant stakeholders.
5. People Leadership and Cross-Functional Collaboration
   Lead, coach, and develop a team of Contact Data Stewards, setting clear priorities, performance expectations, and standards of practice. Foster a collaborative, high-performing culture focused on accountability, quality, and business impact. Monitor Contact data governance KPIs and SLAs and embed into performance management.

About the team

 

The Data & Insights team is a collaborative, forward-thinking group of professionals dedicated to leveraging data to drive value and innovation. Our mission is to empower the organization with actionable insights and cutting-edge analytics, fostering a culture of data-driven decision-making. Join us in shaping the future of data and insights at Deloitte.

Enough about us, let’s talk about you

 

You are someone with these required skills:
• 5+ years in master data management, data governance or related data management experience working with business critical data domains (e.g., Contact, Client, Account, Sales, Opportunity) within a complex, enterprise environment, with hands-on accountability for data quality and usage
• Proven experience operationalizing data governance within an established framework, including stewardship of Critical Data Elements (CDEs), business definitions, metadata, and lifecycle controls
• Strong understanding of end-to-end data lifecycle management, including data creation, mastering, change management, issue triage, and retirement across upstream and downstream systems (with emphasis on Contact data)
• Demonstrated ability to partner effectively with senior business leaders, Technology teams, and data platform owners to resolve data issues, assess impacts, and embed governance into operational processes
• Experience leading or coordinating data quality monitoring, issue management, and rootcause remediation, with a focus on sustainable improvements rather than onetime fixes
• Prior experience acting in a formal Data Steward, Domain Steward, or Data Product Owner role for mastered domains (including Contact) within a federated (hub and spoke) data governance operating model

• Experience working with MDM platforms such as Informatica or similar systems supporting data mastery, data management and/or data governance

It would be great for you to have some of these nice to have’s as well: 
• Degree in Information Systems or MIS, Computer Science or Software Engineering, Economics, Finance or Accounting, Industrial Engineering, Statistics or Applied Analytics or related fields
• Excellent communication skills, with the ability to translate governance requirements into practical business actions
• Experience with data catalog, business glossary, or metadata management tools and onboarding of domains into an enterprise data catalog
• Experience working with CRM platforms such as Salesforce and hyperscaler technology such as Azure and/or Databricks
• Bilingual language capabilities (English/French)

Total Rewards

The salary range for this position is $85,000 - $156,000, and individuals may be eligible to participate in our bonus program. Deloitte is fair and competitive when it comes to the salaries of our people. We regularly benchmark across a variety of positions, industries, sectors, targets, and levels. Our approach is grounded on recognizing people's unique strengths and contributions and rewarding the value that they deliver.

Our Total Rewards Package extends well beyond traditional compensation and benefit programs and is designed to recognize employee contributions, encourage personal wellness, and support firm growth. Along with a competitive base salary and variable pay opportunities, we offer a wide array of initiatives that differentiate us as a people-first organization. On top of our regular paid vacation days, some examples include: $4,000 per year for mental health support benefits, a $1,300 flexible benefit spending account, firm-wide closures known as "Deloitte Days", dedicated days of for learning (known as Development and Innovation Days), flexible work arrangements and a hybrid work structure.

 

Our promise to our people: Deloitte is where potential comes to life.

 

Be yourself, and more.

We are a group of talented people who want to learn, gain experience, and develop skills. Wherever you are in your career, we want you to advance.

You shape how we make impact.

Diverse perspectives and life experiences make us better. Whoever you are and wherever you’re from, we want you to feel like you belong here. We provide flexible working options to support you and how you can contribute.

Be the leader you want to be

Some guide teams, some change culture, some build essential expertise. We offer opportunities and experiences that support your continuing growth as a leader.

Have as many careers as you want.

We are uniquely able to offer you new challenges and roles – and prepare you for them. We bring together people with unique experiences and talents, and we are the place to develop a lasting network of friends, peers, and mentors.

The next step is yours

 

At Deloitte, we are all about doing business inclusively – that starts with having diverse colleagues of all abilities. Deloitte encourages applications from all qualified candidates who represent the full diversity of communities across Canada. This includes, but is not limited to, people with disabilities, candidates from Indigenous communities, and candidates from the Black community in support of living our values, creating a culture of Diversity Equity and Inclusion and our commitment to our AccessAbility Action Plan ,  Reconciliation Action Plan and the  BlackNorth Initiative .

 

We encourage you to connect with us at  View email address on careers.deloitte.ca if you require an accommodation for the recruitment process (including alternate formats of materials, accessible meeting rooms or other accommodations) or  View email address on careers.deloitte.ca for any questions relating to careers for Indigenous peoples at Deloitte (First Nations, Inuit, Métis).

 

When you apply, we will review your application using Deloitte's Global Talent Standards to ensure a consistent recruitment experience. Our recruitment advisors and hiring teams will utilize human screening combined with AI technology to help identify the skills and qualities that matter most to our business, while safeguarding your privacy and using AI responsibly.

Deloitte Canada has 20 offices with representation across most of the country. We acknowledge that Deloitte offices stand on traditional, treaty, and unceded territories in what is now known as Canada. We recognize that Indigenous Peoples have been the caretakers of this land since time immemorial, nurturing its resources and preserving its natural beauty. We acknowledge this land is still home to many First Nations, Inuit, and Métis Peoples, who continue to maintain their deep connection to the land and its sacred teachings. We humbly acknowledge that we are all Treaty people, and we commit to fostering a relationship of respect, collaboration, and stewardship with Indigenous communities in our shared goal of reconciliation and environmental sustainability.