Solutions Architect Contractor
Full-time
HRConnects
QE with CC Tools & Tech + Amazon Connect
Join a leading financial institution’s innovative contact center team as a Quality Engineer specializing in Contact Center tools, cutting-edge automation, and Amazon Connect. In this impactful role, you will be instrumental in ensuring the quality and performance of contact center platforms, driving automation initiatives, and providing technical leadership for system enhancements and support. This position offers an exciting opportunity to contribute to a dynamic organization’s customer experience through technology excellence.
What You’ll Bring:
- Expertise in Quality Engineering within Contact Center platforms
- Hands-on experience with IVR and routing automation using Cyara, Hammer, or similar tools
- Proficiency in automation testing across UI and APIs using Selenium, Postman, Karate, or equivalent
- Strong knowledge of Agent Desktop Automation
- Core Java development skills
- Familiarity with version control tools such as Bitbucket or Git
- Experience with JIRA, Confluence, and IDEs like IntelliJ or Eclipse
- Ability to thrive in a scaled Agile environment
- Strong understanding of AWS Amazon Connect (a plus)
Bring your technical expertise and leadership to a dynamic team committed to excellence — apply now and help shape the future of customer experience!
#INDHRCVacancy posted 23 hours ago
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