Dynacare Healthcare Support Specialist

Help healthcare providers and insurance customers at Dynacare through outbound calling, order review, and precise report-delivery follow-up. This position is fully remote.

This full-time permanent Client Support Representative position supports insurance services and healthcare-related orders. You will manage customer interactions, validate authorizations and payment details, and coordinate timely completion. Success requires one year of customer service or industry experience, strong organization, and adaptable communication.

Key Responsibilities:

• Support special requirements involving authorizations and physician fees
• Ask effective questions and secure provider cooperation
• Advocate professionally for timely order completion
• Engage records release personnel to expedite reports
• Follow Standard Operating Procedures for compliance

Requirements:

• Strong urgency and prioritization in busy environments
• Customer-focused problem-solving approach
• Clear verbal and written communication skills
• Detail-oriented, organized, and accurate work style
• Adaptability to new systems and solid phone etiquette

Use healthcare support, insurance coordination, and accurate communication skills to help Dynacare deliver timely client and provider service.